subdomain requires www to work.

[JeremyB]

Hello,

I own the domain ultimatecomputers.net and it is registered with a registrar separate from the one I host the domain on. I use plesk to manage the hosting. I have the domain registered, and the DNS directed to the IP of my server with plesk on it. I am trying to make a subdomain of that domain that is also hosted on my server with plesk. I added the subdomain via plesk, and via my domain registrar, and directed the DNS to my IP. I can access the subdomain like this: www.subdomain.domain.com, but not like this: subdomain.domain.com. Is there a way to configure this subdomain so the www is not required? On my normal domain, I can access it with or without the www.

Thanks,
Jeremy

 

[IgorG]

Jeremy,

Try to check 'www' checkbox in subdomain's Setup first. Also you can try to remove DNS record about www.subdomain.domain.com from domain's DNS settings.