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I had few times, when subscription in Plesk was not extended. I'm using Plesk 10.4.4 #27 with CBM. In CBM after payment apply subscription term was extended to 1Y, but in Plesk not. In plesk information from CBM about subscription shows:
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Billing Overview
Price XXX.XX
Billing cycle 1 year(s)
Next renewal date May 7, 2013
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But in Plesk subscription customization I see:
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Expiration date: 6 May 2012
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And customer get notification about expiring subscription. I had few incidents previously with the same problem. And I changed manually expiration date.
I've initially installed PP 10.2 as I remember, then upgraded to 10.3.0 after to 10.4.4 on CentOS 5.6
Seems that problems are with the subscriptions created in PP 10.2.
--------------------------------------------
Billing Overview
Price XXX.XX
Billing cycle 1 year(s)
Next renewal date May 7, 2013
--------------------------------------------
But in Plesk subscription customization I see:
--------------------------------------------
Expiration date: 6 May 2012
--------------------------------------------
And customer get notification about expiring subscription. I had few incidents previously with the same problem. And I changed manually expiration date.
I've initially installed PP 10.2 as I remember, then upgraded to 10.3.0 after to 10.4.4 on CentOS 5.6
Seems that problems are with the subscriptions created in PP 10.2.
