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Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !
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Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.
A small tip, there is this "demo" extension called "Request Management System for Plesk", have a look at the ext.plesk.com site.
This "ticket system" (to some extent, it is) can serve your needs, but it is also possible to use the underlying code (see github repository) to create a custom ticket management system.