• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Issue Sync with WHMCS and Plesk API error but all info from Plesk via Sync

E

EmperorFPI

Basic Pleskian
Server operating system version
Ubuntu 22.04.3 LTS
Plesk version and microupdate number
Plesk Obsidian Version 18.0.56
Plesk API Response: Customer with email '[email protected]' is not found in panel. Please contact your service provider.

Not sure what is happening.

This site was synced from Plesk and didn't exist in WHMCS prior to that. All information came from Plesk.

How is it not reading what it sent in the 1st place?
 
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