Question Synchronisation failed

[Johannes Kingma]

We have Reseller access.
A couple of our subscriptions no longer sync with Service Plans. When we try to sync we see a couple of properties that are different. Yet we seem to be unable to (re) set these values on the subscription. How do we reanable the sync relation of the subscription and the service plan? Specifically the next proporties differ:

• Can allow access only to a chrooted environment
• DNS zone management
• Remote access for database users

Were can we set this in the subscription?. If we as reseller cannot do that what should we tell our hoster's customer services?