The domain cannot be activated because it was suspended by your hosting provider

[RubenGatt]

Dear All,

I just transferred a website from Plesk 9 to Plesk 11 however while on the older server this website was working on the new server I am getting "it was suspended by your hosting provider". Now I have a windows vps so I have full access to every part of the webserver.

Anyone can shed some light on how I can identify why I am getting this message?

Thanks and Regards

Ruben

 

[Sarah73H]

It seems that your hosting plan has been expired. You just need to make payment to your hosting provider in order to keep your website running as it is previously.

 

[RubenGatt]

Hi Sarah,

Since its a vps I have access to the hosting plan of the website, so it is not expired. However it seems that when I was trying to do activate through the customers screen, I was not allowed but when I did this from the domain list it is allowed. Might be something related to the account screen (admin vs user).

Thanks for your prompt reply though

Ruben