Resolved The tab content cannot be loaded because the Grafana service is stopped. Start the service?

[weareimpulse]

Server operating system version

Ubuntu 22.04.5 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.67 Update #2 Web Host Edition

hi, has anyone has this... since a server restart, Grafana in plesk wont work... started by saying dashboard not found, i followed a few posts on here in an attempt to fix it, not i just get this message...

The tab content cannot be loaded because the Grafana service is stopped. Start the service?

when I click start service, i get this error:

An error occurred while starting the Grafana service: Execution extension has failed with exit code 1, stdout: , stderr: [2025-02-12 12:16:37.149] 68184:67ac90da22ab6 ERR [extension/grafana] Synchronous restart of the Grafana service failed: Grafana service failed to startGrafana service failed to start

 

[Sebahat.hadzhi]

Hello, @weareimpulse That sounds very similar to a bug in Grafana 8.2.0. Could you please confirm the version and follow the instructions from the below article if it is below 8.2.1:

• https://support.plesk.com/hc/en-us/...loaded-because-the-Grafana-service-is-stopped

 

[weareimpulse]

hi, i did see that and tried it, however, i get this output on SSH...

grafana is already the newest version (11.5.1).
The following packages were automatically installed and are no longer required:
grub-pc-bin libc6-i386 libcurl4-openssl-dev
Use 'apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.

So not sure what to do now

 

[Sebahat.hadzhi]

Thank you for the confirmation. I am unable to reproduce the issue on a test environment. Could you please check the logs for more details:

journalctl -u grafana-server.service --no-pager | tail -n 100

cat /var/log/syslog | grep "Feb 13" | grep grafana

 

[Sebahat.hadzhi]

@weareimpulse , could you please also confirm from which repository is Grafana installed on the server in question?

 

[AYamshanov]

grafana is already the newest version (11.5.1).

"11.5.1" sounds like the latest available version from https://grafana.com/grafana/download. I recommend removing the Grafana 11.5.1 package from the system and reinstalling the Grafana extension from the Plesk Ext. Catalog. The extension will configure another repository with packages we test for compatibility with Plesk.

 

[weareimpulse]

Thank you for the confirmation. I am unable to reproduce the issue on a test environment. Could you please check the logs for more details:

ok, run these and here are the outputs attached (rather long - sorry)

 

[weareimpulse]

@weareimpulse , could you please also confirm from which repository is Grafana installed on the server in question?

sorry, how do i find out this info?

 

[weareimpulse]

"11.5.1" sounds like the latest available version from https://grafana.com/grafana/download. I recommend removing the Grafana 11.5.1 package from the system and reinstalling the Grafana extension from the Plesk Ext. Catalog. The extension will configure another repository with packages we test for compatibility with Plesk.

hi, would you remove it via plesk, of SSH?

 

[weareimpulse]

"11.5.1" sounds like the latest available version from https://grafana.com/grafana/download. I recommend removing the Grafana 11.5.1 package from the system and reinstalling the Grafana extension from the Plesk Ext. Catalog. The extension will configure another repository with packages we test for compatibility with Plesk.

try that, didnt work

 

[weareimpulse]

hi...

Thank you for the confirmation. I am unable to reproduce the issue on a test environment. Could you please check the logs for more details:

did those logs help any? Still cant get this working

 

[weareimpulse]

i've tried the full removal suggestion, including monitoring, and reinstalled everything via the plesk extension shop feature, and i now get this message:

The execution of post-install.php has failed with the following message:
[2025-02-14 15:04:24.200] 1804049:67af5b77c2959 ERR [extension/grafana] Execution filemng has failed with exit code 1, stdout: filemng: /bin/ln execution failed:
/bin/ln: failed to create symbolic link '/usr/share/grafana/data': No such file or directory
, stderr: filemng: /bin/ln execution failed:
/bin/ln: failed to create symbolic link '/usr/share/grafana/data': No such file or directory

 

[Sebahat.hadzhi]

Could you please run the following command and confirm the output:

apt policy grafana

It will confirm the package repository.

 

[weareimpulse]

Could you please run the following command and confirm the output:



It will confirm the package repository.

please find attached

 

[Sebahat.hadzhi]

Thank you for the confirmation, @weareimpulse . So, it still looks like Grafana is installed from Grafana's repository rather than Plesk's. Before you perform any of the below changes, please make sure you have a backup, just in case.

What you can do is:

1. Move the Grafana repository file:
   

   mv /etc/apt/sources.list.d/grafana.list /root/

2. Run apt update:
   

   apt update

3. Follow the steps from this article.

I hope that helps.

 

[weareimpulse]

got it, this worked - many thanks