The User name could not be found. (Exception from HRESULT: 0x800708AD)

[igoldman]

Plesk Reconfigure > Repair Plesk installation > tick only Plesk Server Accounts > Check button
I get the following result:
The User name could not be found. (Exception from HRESULT: 0x800708AD)

HOW TO RESOLVE THIS ISSUE ?
Which users must be exist in the OS Level ?

because of that I have enbaled Plesk Debug and I see the following:

1)


Log Name: Plesk
Source: Plesk Reconfigurator
Date: 09/06/2009 13:11:19
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DEMOSERVERJUSTFORTHISFORUM
Description:
System.Runtime.InteropServices.COMException (0x800708AD): The user name could not be found. (Exception from HRESULT: 0x800708AD)
at System.DirectoryServices.DirectoryEntries.Find(String name, String schemaClassName)
at reconfigurator.ADGroup.AddUser(trustee t)
at reconfigurator.CheckPleskAccounts.Run()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Plesk Reconfigurator" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-09T20:11:19.000Z" />
<EventRecordID>37</EventRecordID>
<Channel>Plesk</Channel>
<Computer>DEMOSERVERJUSTFORTHISFORUM</Computer>
<Security />
</System>
<EventData>
<Data>System.Runtime.InteropServices.COMException (0x800708AD): The user name could not be found. (Exception from HRESULT: 0x800708AD)
at System.DirectoryServices.DirectoryEntries.Find(String name, String schemaClassName)
at reconfigurator.ADGroup.AddUser(trustee t)
at reconfigurator.CheckPleskAccounts.Run()</Data>
</EventData>
</Event>



2)


Log Name: Plesk
Source: usermng.exe
Date: 09/06/2009 13:11:19
Event ID: 1
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DEMOSERVERJUSTFORTHISFORUM
Description:
start "C:\Program Files (x86)\Parallels\Plesk\admin\bin\usermng.exe" --current-rights --install-plesk-admin
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\usermng.exe
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="usermng.exe" />
<EventID Qualifiers="0">1</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-09T20:11:19.000Z" />
<EventRecordID>38</EventRecordID>
<Channel>Plesk</Channel>
<Computer>DEMOSERVERJUSTFORTHISFORUM</Computer>
<Security />
</System>
<EventData>
<Data>start "C:\Program Files (x86)\Parallels\Plesk\admin\bin\usermng.exe" --current-rights --install-plesk-admin</Data>
<Data>C:\Program Files (x86)\Parallels\Plesk\admin\bin\usermng.exe</Data>
</EventData>
</Event>



3)


Log Name: Plesk
Source: usermng.exe
Date: 09/06/2009 13:11:19
Event ID: 1
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DEMOSERVERJUSTFORTHISFORUM
Description:
Vectored exception handler removed successfully
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\usermng.exe
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="usermng.exe" />
<EventID Qualifiers="0">1</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-09T20:11:19.000Z" />
<EventRecordID>39</EventRecordID>
<Channel>Plesk</Channel>
<Computer>DEMOSERVERJUSTFORTHISFORUM</Computer>
<Security />
</System>
<EventData>
<Data>Vectored exception handler removed successfully</Data>
<Data>C:\Program Files (x86)\Parallels\Plesk\admin\bin\usermng.exe</Data>
</EventData>
</Event>

 

[gw333]

This worked for me.

Go to the IIS Manager. Under Authentication, right click "Windows Authentication" and select enable.

After I did that it launched just fine.