"The webmail component was not installed."

[kevang]

I want to enable webmail for one of my domains in Plesk 12.0.18.

In Website & Domains → [my domain] → Mail Settings → Webmail, it does not offer any webmailer choices, it just says “The webmail component was not installed.”

That’s a lie. I installed Roundcube and Horde in Plesk’s component manger. Uninstalling and reinstalling does not help.

How can I fix this?

 

[trialotto]

@kevang

Use the autoinstaller command line utility and try to re-install (i.e. remove and install) Roundcube and have a look whether this works.

It can be the case that this triggers a correct installation.

Regards....

 

[modronmarch]

Hello Kevang,

Another possible (though not very likely) scenario is that you have all webmail clients turned off in Tools & Settings > Webmail. Make sure that at least one webmail client is enabled. If a webmail client is enabled, and you are still seeing the "The webmail component was not installed." error, I would recommend you to contact our support team.

 

[kevang]

@kevang

Use the autoinstaller command line utility and try to re-install (i.e. remove and install) Roundcube and have a look whether this works.

It can be the case that this triggers a correct installation.

Regards....

This worked, thanks a lot!

 

[trialotto]

@kevang

No problem, glad to be of any assistance.

Regards...