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This online store is temporarily unavailable.

Discussion in 'Customer&Business Manager (formerly Plesk Billing)' started by paulkelly, Nov 15, 2012.

  1. paulkelly

    paulkelly New Pleskian

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    hi - have just upgraded a version of modernbill (6.03) to the latest cbm. Everything seems fine apart from when i click "checkout" on a store i get the error "This online store is temporarily unavailable. Please go back and continue shopping."

    ... what problems can cause this specific error?

    thanks
    Paul
     
  2. EugeneL

    EugeneL Regular Pleskian

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    Hello,

    I would ask you to send me SSH credentials via private message
    I'll log in to your server and investigate the issue - probably this is database inconsistency caused by upgrade.
     
  3. EugeneL

    EugeneL Regular Pleskian

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    I think I've fixed your online store.

    The issue was that while using ModernBill 6.03 you did not applied fix http://kb.parallels.com/en/6279
    And after upgrade it shot.
     
  4. paulkelly

    paulkelly New Pleskian

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    brilliant, thanks for the fix.
     
  5. jekyll807

    jekyll807 New Pleskian

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    Hello,

    I am having a very similar problem with Plesk Panel version 11.0.9 Update #48
    and Customer & Business Manager version 11.0.9-1

    When using a store, I can add information to the cart/contact-information.html
    page only sometimes. If I use a Canadian address, it seems to work correctly,
    but if I try a US address, the process fails and I end up on the
    store/store-temporary-unavailable/<storeName> page with the message:

    "This online store is temporarily unavailable."
    "Unfortunately, the online store is temporarily unavailable."

    "Please go back and continue shopping."

    95% of our clients are in the United States so this is a big problem.

    I have tried turning on the debug log, but am not sure what to look for.

    The only thing that looks like an error in the debug log contains a line like this"



    <SOAP-ENV:Body><ns1:getByCodeResponse><return xsi:type="SOAP-ENC:Struct">
    <errors SOAP-ENC:arrayType="ns2:Map[1]" xsi:type="SOAP-ENC:Array">
    <item xsi:type="ns2:Map"><item>
    <key xsi:type="xsd:int">1</key>
    <value xsi:type="xsd:string">Billing\Object\WebsiteWidget not found: code=HS</value>
    </item>
    </item>
    </errors>

    <constraintValidation SOAP-ENC:arrayType="xsd:ur-type[0]" xsi:type="SOAP-ENC:Array"/><data xsi:type="xsd:boolean">false</data></return></ns1:getByCodeResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

    Can anyone give me a hint as to why this is happening and what to look for?

    Thanks
     
  6. EugeneL

    EugeneL Regular Pleskian

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    Can you send me SSH credentials to your server.
    I'll take a look.
     
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