tracking down MIA email

[michaellunsford]

A client is complaining that some email is not coming through. I've turned off all spam, SPF, and gray listing for their domain, but the problem persists. They claim the emails are not bouncing or anything - just met with silence. They had setup one email address to forward to an outside personal email account, but that didn't work either. They say their spam folders don't have the missing email either (so it's probably not a client-side email problem).

Is there any place in Plesk where I can find blocked or otherwise rejected email? Or, is there a place where I can watch incoming email and see where it goes, etc?

 

[IgorG]

Did you try to investigate /usr/local/psa/var/log/maillog ?

 

[michaellunsford]

Found one (although it was repeated several times). I have the email forwarding to me now, just to find out if it's coming in or not. I did not receive this message.

Jun 16 07:20:03 plesk qmail-queue-handlers[32354]: Handlers Filter before-queue for qmail started ...
Jun 16 07:20:04 plesk qmail-queue-handlers[32354]: [email protected]
Jun 16 07:20:04 plesk qmail-queue-handlers[32354]: to=****@*****.com
Jun 16 07:20:04 plesk qmail-queue-handlers[32354]: hook_dir = '/opt/psa/handlers/before-queue'
Jun 16 07:20:04 plesk qmail-queue-handlers[32354]: call_handlers: call executable = '/opt/psa/handlers/info/05-grey-cNcD2r/executable'
Jun 16 07:20:04 plesk greylisting filter[32355]: Starting greylisting filter...
Jun 16 07:20:04 plesk qmail-queue-handlers[32354]: handlers_stderr: SKIP
Jun 16 07:20:04 plesk qmail-queue-handlers[32354]: call_handlers: SKIP during call '/opt/psa/handlers/info/05-grey-cNcD2r/executable' handler
Jun 16 07:20:04 plesk qmail-queue-handlers[32354]: call_handlers: call executable = '/opt/psa/handlers/info/10-spf-IXKa7m/executable'
Jun 16 07:20:04 plesk spf filter[32357]: Starting spf filter...
Jun 16 07:20:24 plesk spf filter[32357]: Error code: (26) DNS lookup failure
Jun 16 07:20:24 plesk spf filter[32357]: SPF result: tempfail
Jun 16 07:20:24 plesk qmail-queue-handlers[32354]: handlers_stderr: DEFER
Jun 16 07:20:24 plesk qmail-queue-handlers[32354]: call_handlers: DEFER during call '/opt/psa/handlers/info/10-spf-IXKa7m/executable' handler
Jun 16 07:20:24 plesk qmail-queue-handlers[32354]: call_handlers: stop call handlers from dir '/opt/psa/handlers/before-queue/global'

 

[IgorG]

Read carefully this KB article - http://kb.odin.com/en/11152
I hope it will help.