Issue Tux PHP does not install updates

[AmaZili Communication]

Server operating system version

Centos 7.9

Plesk version and microupdate number

18.0.76 Update #3

Running plesk 18.0.76 Update #3 on centos 7.9 on a server that we can't update to a newer version of linux nor php, we acquired and installed the Tux care extension for OS and the one for PHP.

OS extension went well, but the PHP one gives these messages when clicking on install in the list of php version (same problem with php7 and 7.2 that are currently running the customers applications.

TuxCare ELS PHP 7.0 setup has failed
Show details

• Failed to configure TuxCare ELS PHP repositories.
  

Details gives
Execution repo has failed with exit code 1, stdout: Checking for superuser privileges...
Superuser privileges confirmed
Detected RHEL-based system
Checking if els-php-release is already installed...
Loaded plugins: fastestmirror
els-php-release package is not installed
Registering in CLN...
Request repository token for this server...
Error (No token was returned from CLN)
, stderr: ERROR: Failed to install TuxCare ELS PHP repositories

Any idea on how to fix this ?
We've been seeking for solution without success untin now.

Many thanks for help

 

[AmaZili Communication]

In addition the picture of list of php handlers

 

[Sebahat.hadzhi]

Hi, @AmaZili Communication . It looks like the issue is related to Tuxcare itself. Are you able to open a support ticket with Plesk so they can involve CloudLinux and investigate the issue directly on your server?

 

[AmaZili Communication]

Ok, I will open a ticket to plesk, and let people know here after solving the issue