Issue Unable to add new subdomains as admin while license capacity is not reached yet.

[Talistech]

Server operating system version

Ubuntu 20.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian v18.0.43_build1800220414.18

Hi, I'm logged in as admin but I'm unable to add another subdomain while my license is not fully used yet.
It's a self hosted environment and I have got full admin rights.

I'm currently on the Web Pro Edition plan and I have used 29/30 domains. So I still have room for another domain, but unable to add a subdomain.

This is the error I'm getting:

Warning: There are no available resources of this type (subdomains) left. Requested: 1; available: 0.

 

[Maarten]

Hi,

You are trying to add a subdomain. The number of subdomains is set in the Service Plans:

Relationship Between Plans and Subscriptions

Normally, a subscription is associated with a service plan, and this association is reflected in a list of subscripti...

docs.plesk.com

The Service Plans are only visible in Service Provider View:

Difference between Power User View and Service Provider View in Plesk

Applicable to: Plesk for Linux Plesk for Windows Description Warning: The following information is for the administrator account of the server only. It is not applicable to subscription owners/u...

support.plesk.com

Please check which Service Plan the subscription has and change the number of allowed subdomains in the Service Plan.

 

[Talistech]

Hi,

You are trying to add a subdomain. The number of subdomains is set in the Service Plans:

Relationship Between Plans and Subscriptions

Normally, a subscription is associated with a service plan, and this association is reflected in a list of subscripti...

docs.plesk.com

The Service Plans are only visible in Service Provider View:

Difference between Power User View and Service Provider View in Plesk

Applicable to: Plesk for Linux Plesk for Windows Description Warning: The following information is for the administrator account of the server only. It is not applicable to subscription owners/u...

support.plesk.com

Please check which Service Plan the subscription has and change the number of allowed subdomains in the Service Plan.

Exactly, I'm currently logged in as admin with "Service Provider View" and my service plans as admin are all set to unlimited.

EDIT: I switched to "Power User View" and clicked on add subdomain on the selected domain (which had already unlimited resources), and adding a subdomain worked. The weird part: this should also work from Service Provider View but it doesnt.

 

[Maarten]

Exactly, I'm currently logged in as admin with "Service Provider View" and my service plans as admin are all set to unlimited.

EDIT: I switched to "Power User View" and clicked on add subdomain on the selected domain (which had already unlimited resources), and adding a subdomain worked. The weird part: this should also work from Service Provider View but it doesnt.

Did you check if the subscription was locked?

https://support.plesk.com/hc/en-us/articles/213396729--How-to-synchronize-locked-subscriptions-with-their-service-plans