Unable to configure a web server on the host XXX

[kleinerjonkel]

Hi there,

I'm getting this error and it's driving me nuts....

Unable to generate the web server configuration file on the host <xxx> because of the following errors:

Template_Exception: apache2: bad user name <username>

file: /opt/psa/admin/plib/Template/Writer/Webserver/Abstract.php
line: 75
code: 0

Please resolve the errors in web server configuration templates and generate the file again.

<username> once was a user existing on the server. But I removed the user some days ago.
Since this morning I cannot reconfigure my web server. This always stops with the error message from above.
Unfortunately there is no clue, where the error could be located. The Abstract.php is crypted, so I am not able to check the where the problem is...

Do you have any Idea?

 

[IgorG]

I think this problem is addressed in the following KB - http://kb.parallels.com/en/119552. Does this solve your issue?

 

[kleinerjonkel]

Does this solve your issue?

unfortunately not.

I found this KB entry myself and tried it, but both, the grep and the mysql request create no results.
The user reported to be bad, is not existing in sys_user-Table and OS.

Empty set (0.00 sec)

Any other ideas?

 

[IgorG]

Why you can't re-create this user?

 

[kleinerjonkel]

I can create a new system-user as described in the KB-Article.
But how to create a plesk user?