Unable to create backup session: Empty error message from utility.

[flusenpower]

Hi @ all.

I'm running Plesk 8.4 on opensuse 10.3 (psa v8.4.0_build84080514.18 os_SuSE 10.3).

My problem ist, that the backup function does not works anymore. But it worked in the past.

If try to backup manually, I got the following error message:

Unable to create backup session: Empty error message from utility.

Ok, I tried several solutions like:

# ls -ld /var/lib/psa/dumps/tmp
- Such error may occur if there are wrong permission on $DUMP_D/tmp directory, please check it:
# ls -ld /var/lib/psa/dumps/tmp
drwx------ 2 psaadm psaadm 53248 Sep 10 03:19 /var/lib/psa/dumps/tmp


- Make sure that "psa-pylibplesk" package is installed on the server:
# rpm -q psa-pylibplesk


- Another reason of the problem is lack of free disk space, check it using the 'df -h' command. Also if the dumped domain has huge size, it is better to set the backup to be spitted for example on 1GB paths. This can be set with "Create a multivolume backup" options on the backup page.

I don`t know where to search. Here is the error_log:

Syntax OK
Syntax OK
[Thu Sep 11 13:33:20 2008] [notice] caught SIGTERM, shutting down
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
[Thu Sep 11 14:16:06 2008] [notice] Apache configured -- resuming normal operations
[Thu Sep 11 14:16:06 2008] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Thu Sep 11 15:26:16 2008] [error] mod_ssl: SSL handshake interrupted by system [Hint: Stop button pressed in browser?!] (System error follows)
[Thu Sep 11 15:26:16 2008] [error] System: Connection reset by peer (errno: 104)
[Thu Sep 11 16:06:33 2008] [error] mod_ssl: SSL handshake interrupted by system [Hint: Stop button pressed in browser?!] (System error follows)
[Thu Sep 11 16:06:33 2008] [error] System: Connection reset by peer (errno: 104)
no crontab for tcgw
no crontab for tcgw
Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/getfs", line 5, in <module>
import getfs
File "/usr/local/psa/admin/share/getfs/getfs.py", line 3, in <module>
prog = os.path.join(plesk_config.get("PRODUCT_ROOT_D"), "PMM", "scout.pl")
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 19, in get
instance = PleskConfig()
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 32, in __init__
self.__parse(configName)
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 58, in __parse
raise ExInvalidConfigLine, line
plesk_config.ExInvalidConfigLine: Invalid config line: #

/usr/local/psa/admin/sbin/pg_manage: line 246: #=: command not found
Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/agent_copy", line 6, in <module>
agent_copy.main()
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 44, in main
agentDir = os.path.join(agents_dir(), "PleskX")
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 8, in agents_dir
return os.path.join(plesk_config.get("PRODUCT_ROOT_D"), "PMM", "agents")
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 19, in get
instance = PleskConfig()
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 32, in __init__
self.__parse(configName)
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 58, in __parse
raise ExInvalidConfigLine, line
plesk_config.ExInvalidConfigLine: Invalid config line: #

Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/agent_copy", line 6, in <module>
agent_copy.main()
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 44, in main
agentDir = os.path.join(agents_dir(), "PleskX")
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 8, in agents_dir
return os.path.join(plesk_config.get("PRODUCT_ROOT_D"), "PMM", "agents")
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 19, in get
instance = PleskConfig()
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 32, in __init__
self.__parse(configName)
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 58, in __parse
raise ExInvalidConfigLine, line
plesk_config.ExInvalidConfigLine: Invalid config line: #

/usr/local/psa/admin/sbin/pg_manage: line 246: #=: command not found
[Fri Sep 12 09:13:12 2008] [notice] SIGHUP received. Attempting to restart
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
[Fri Sep 12 09:13:12 2008] [notice] Apache configured -- resuming normal operations
[Fri Sep 12 09:13:12 2008] [notice] Accept mutex: sysvsem (Default: sysvsem)
Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/agent_copy", line 6, in <module>
agent_copy.main()
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 44, in main
agentDir = os.path.join(agents_dir(), "PleskX")
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 8, in agents_dir
return os.path.join(plesk_config.get("PRODUCT_ROOT_D"), "PMM", "agents")
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 19, in get
instance = PleskConfig()
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 32, in __init__
self.__parse(configName)
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 58, in __parse
raise ExInvalidConfigLine, line
plesk_config.ExInvalidConfigLine: Invalid config line: #

Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/agent_copy", line 6, in <module>
agent_copy.main()
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 44, in main
agentDir = os.path.join(agents_dir(), "PleskX")
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 8, in agents_dir
return os.path.join(plesk_config.get("PRODUCT_ROOT_D"), "PMM", "agents")
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 19, in get
instance = PleskConfig()
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 32, in __init__
self.__parse(configName)
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 58, in __parse
raise ExInvalidConfigLine, line
plesk_config.ExInvalidConfigLine: Invalid config line: #

[Fri Sep 12 09:16:26 2008] [notice] SIGHUP received. Attempting to restart
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
[Fri Sep 12 09:16:26 2008] [notice] Apache configured -- resuming normal operations
[Fri Sep 12 09:16:26 2008] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Fri Sep 12 09:17:07 2008] [notice] caught SIGTERM, shutting down
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
[Fri Sep 12 09:17:44 2008] [notice] Apache configured -- resuming normal operations
[Fri Sep 12 09:17:44 2008] [notice] Accept mutex: sysvsem (Default: sysvsem)
Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/agent_copy", line 6, in <module>
agent_copy.main()
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 44, in main
agentDir = os.path.join(agents_dir(), "PleskX")
File "/usr/local/psa/admin/share/agent_copy/agent_copy.py", line 8, in agents_dir
return os.path.join(plesk_config.get("PRODUCT_ROOT_D"), "PMM", "agents")
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 19, in get
instance = PleskConfig()
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 32, in __init__
self.__parse(configName)
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 58, in __parse
raise ExInvalidConfigLine, line
plesk_config.ExInvalidConfigLine: Invalid config line: #

I don't remember, but this problem is only 3 days old. Maybee it happend after a restore of an account.

Greetz

fluse