Issue Unable to encrypt data

[kousinovalis]

Hello
When i am trying to create a new database user i take the error
"Unable to encrypt data: Access is denied. (Error code 5) at RegCreateKeyEx subKey=SOFTWARE\Plesk\PSA Config\Config\sym_key<br> at (registry::create line 42)<br> at (zif_plesk_symmetric_encrypt line 2303)"
Can you help me?
Thank you

 

[SherieWright]

Double click on it, and set its value to 0. Save the settings and close all open windows. Go back to “Properties\Advanced\Advance Attribute” option of your required folder which you want to encrypt. The option of encryption will no longer be grayed out.
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[Jimmy158]

I think you should follow the given below post for its solution:
https://talk.plesk.com/threads/access-denied-for-user-admin-when-creating-database-on-mysql.360728/
Thanks