Resolved Unable to login to Plesk and Websites not accessible

[WebFactories]

When I Try to access any website, since yesterday following error is displayed:

Forbidden
You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Apache Server at webfactories.de Port 80

In addition when I try to login to plesk I receive:

ERROR: Uncaught exception 'Zend_Log_Exception' with message '"/var/log/plesk/panel.log" cannot be opened with mode "a"' in /usr/local/psa/admin/externals/Zend/Log/Writer/Stream.php:81 Stack trace: #0 /usr/local/psa/admin/plib/Plesk/Log.php(69): Zend_Log_Writer_Stream->__construct('/var/log/plesk/...') #1 /usr/local/psa/admin/plib/Plesk/Log.php(370): Plesk_Log::init() #2 /usr/local/psa/admin/plib/Plesk/Log.php(262): Plesk_Log::get() #3 /usr/local/psa/admin/plib/Plesk/Log.php(168): Plesk_Log::log('panel', 3, 'Unable to conne...') #4 /usr/local/psa/admin/plib/PleskException.php(26): Plesk_Log::err('Unable to conne...') #5 /usr/local/psa/admin/plib/PleskException.php(10): report_crash('Unable to conne...', Array, 'PleskDBExceptio...', 500, Object(PleskDBException)) #6 [internal function]: plesk_exception_handler(Object(PleskDBException)) #7 {main} thrown (Stream.php:81)

I'm sure I changed nothing at all on the server, a few hours before everything runs perfect. PowerPanel runs fine without any errors shown, also ftp, mail and ssh is OK. If I connect to the IP via Browser it shows the Plesk default page without any errors.

Ownership is as follows:

# ls -la /var/log/plesk/panel.log
-rw-r----- 1 psaadm root 6696358 7. Jul 01:55 /var/log/plesk/panel.log

# ls -ld /var/log/plesk/
drwxr-x--- 5 sw-cp-server root 4096 7. Jul 04:48 /var/log/plesk/

Server is running centos-6-x86_64 with Plesk 12.5.30.

Any help would be greatly appreciated!

 

[WebFactories]

Website problem is solved with

# plesk repair fs -verbose

But error with plesk presists - still the same

 

[UFHH01]

Hi WebFactories,

your issues seems to be known. Pls consider to use the provided resolutions at

Plesk fails to open: cannot be opened with mode "a" ( KB - article 119692 )​

... and pls. don't forget to restart "psa" afterwards:

service psa restart​

 

[WebFactories]

Hi WebFactories,

your issues seems to be known. Pls consider to use the provided resolutions at

Plesk fails to open: cannot be opened with mode "a" ( KB - article 119692 )​

... and pls. don't forget to restart "psa" afterwards:

service psa restart​

Hi,
thanks for your reply, done like described in KB - article 119692 - now I got the error:

ERROR: PleskDBException: Unable to connect to database: mysql_connect(): Access denied for user 'admin'@'localhost' (using password: NO) (Error code: 1045) (Abstract.php:69)

permissions are

# ls -ld /var/log/plesk/
drwxr-x--- 5 psaadm root 4096 7. Jul 18:36 /var/log/plesk/

# ls -ld /var/log/plesk/panel.log
-rw-r----- 1 psaadm root 6696358 7. Jul 01:55 /var/log/plesk/panel.log

still not able to login to plesk - any further idea?

 

[UFHH01]

Hi WebFactories,

still not able to login to plesk - any further idea?

Sure. For your next issue, you could try:

/usr/local/psa/bin/init_conf -u -passwd <your passwd>
​

or/and follow the suggestion from

https://talk.plesk.com/threads/i-can-not-access-the-plesk-panel-12-5.336203/#post-793063​

 

[WebFactories]

Hi WebFactories,


Sure. For your next issue, you could try:

/usr/local/psa/bin/init_conf -u -passwd <your passwd>
​

or/and follow the suggestion from

https://talk.plesk.com/threads/i-can-not-access-the-plesk-panel-12-5.336203/#post-793063​

Hi UFHH01,

thank you very much for your great help.
Your first solution works for me - have to do some more tasks, but it works. Got the message, that the Lizencekey is not valid now, but I've already asked for a new activation code and I think/hope the problems are solved with your help.

For now, if I try to get a new key within Plesk, I recieve the error:

ERROR: PleskFatalException: StatInfo->getProductVersion failed: sysinfo failed: file does not exist or is not executable: /usr/local/psa/admin/bin/sysinfo

Additionally, an exception has occurred while trying to report this error: PleskFatalException
StatInfo-&gt;getProductVersion failed: sysinfo failed: file does not exist or is not executable: /usr/local/psa/admin/bin/sysinfo (functions.php:76)

I'll wait for the new ativation code and if everything works fine after installing the key, I'll mark this thread as 'solved'. Again, thank you very much!

Greetings from Heidelberg/Germany to the wonderful Hamburg (Home of my favourite FC St. Pauli)