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Unable to login with Account User for Parallel Plesk 11 for Windows

Discussion in 'Plesk 11.x for Windows' started by Matthew271, Jul 10, 2012.

  1. Matthew271

    Matthew271 Guest

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    Error: Unable to log you on. An internal error occurred in the Single Sign-on authorization engine. Please try logging in later, and contact your hosting service provider if the problem persists.
     
  2. EugeneL

    EugeneL Regular Pleskian

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    Have you tried /usr/share/plesk-billing/integration --command=repair-all
     
  3. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    On Windows OS you need to run: run C:\Program Files (x86)\Parallels\Plesk\admin\bin\billing-integration.exe --command=repair-all

    Best regards,
    Dmitry
     
  4. Matthew271

    Matthew271 Guest

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    Did Repair still doesn't work

    Yeah I did the repair and I still can't login with my application user. I can login with my one and only admin user, but not with any other secondary users.
     
  5. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    Could you clarify your actions related to creation Account User in Plesk Panel? Acount User has been created in Plesk Panel and imported to CBM or it is available only in Plesk Panel? Have you added CBM after installation of Plesk Panel from admin UI? Or it is clean installation PP + CBM? Or it is just upgrade from Plesk Panel 10.4.4 to 11.0.9?

    Best regards,
    Dmitry
     
  6. Matthew271

    Matthew271 Guest

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    Rollback Installation

    It is just upgrade from Plesk Panel 10.4.4 to 11.0.9. If possible can I rollback the installation, or install a new parallel plesk panel 10.4.4 without losing any of my data? Application User and Webmaster User always worked until I upgraded to Parallel Plesk Panel 11. This is becoming very frustrating, I have Guest Users that need to access my panel, and I can't give them my only admin user password. Please help.
     
  7. EugeneL

    EugeneL Regular Pleskian

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    It's impossible to rollback upgrade.
    Could you please send me you SSH login/password via private message? Developers will take a look on your issue.
     
  8. Matthew271

    Matthew271 Guest

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    Private Message?

    Im on windows so I don't have SSH. I can send you my admin username and password. How do I send a private message?
     
  9. EugeneL

    EugeneL Regular Pleskian

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    Sorry, then Remote Desktop credentials will be enough

    To send prive message click on my nick and find there "Send private message"
     
  10. EugeneL

    EugeneL Regular Pleskian

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    I successfully logged in and found that you use Plesk in Power User mode.
    Business Manager works only in Shared Hosting mode - so please consider removing this component using KB http://kb.parallels.com/en/9327

    For now I only disabled SSO with command "%plesk_dir%\bin\sso -d"
    For test purposes I created one application user and was able to log in under him successfully. Tes user was then removed.
    Please verify that everything works from your side.
     
  11. Matthew271

    Matthew271 Guest

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    It Worked although questions about this step.

    I disabled CBM. But it also says "Repeat the same for Parallels Billing Plugins and SSO service." I can't locate the precise string for these to uninstall them.

    Also, how do I back up the Plesk database. and will it delete all of my data? Let me know. Thank you
     
  12. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    If you have Plesk Panel 11.0.9 and you want to remove CBM, then you need to run autoinstaller (ai.exe) and select Billing Plugins and CBM components for removing. If you have Plesk Panel 10.4.4 version then you need to read this post: http://forum.parallels.com/showpost.php?p=623653&postcount=8

    Best regards,
    Dmitry
     
  13. Matthew271

    Matthew271 Guest

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    CBM Removed

    CBM components are now removed. But where is Billing Plugins, I dont see that in ai.exe?
     
  14. DmitryK.

    DmitryK. Regular Pleskian

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    Hello,

    Did you see this video at about 2:40 ? To remove Billing plugins you need to find "Parallels Billing Plugins" entry related to "Display name" field in registry editor. When you find this entry then you need to copy "UninstallString" value and run it in command line.

    Best regards,
    Dmitry
     
  15. Matthew271

    Matthew271 Guest

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    Updates and Upgrades

    I looked up "Billing Plugins" in regedit. Then activated uninstal string. Although, I think I uninstalled the wrong one becauese now sitebuilder is down and I get this error under "Updates and Upgrades" How can I fix this. Please Help.


    Error: Unable to start Parallels Products Installer. The following error has occurred: Execution failed. Command: ai.exe Arguments: Array ( [0] => --service-mode [1] => --enable-xml-output [2] => --ssl-cert [3] => C:\Program Files (x86)\Parallels\Plesk\admin\conf\httpsd.pem [4] => --branch [5] => current,release,stable ) Details: file does not exist or is not executable: "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/ai.exe"
     
  16. DmitryK.

    DmitryK. Regular Pleskian

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    Hi,

    Check out that "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/ai.exe" is the right path to ai.exe and this file is possible to execute. Could you manually download Plesk Panel autoinstaller for Windows and run it or replace the above file?

    Best regards,
    Dmitry
     
  17. Matthew271

    Matthew271 Guest

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    Ai.exe

    When I click on ai.exe it says "C:\Program Files (x86)\Parallels\Plesk\admin\binn\ai.exe is not a valid Win32 application"

    And if I need to manually download that file, 2 questions. Where? and will it erase my data? Thanks, let me know.
     
  18. DmitryK.

    DmitryK. Regular Pleskian

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  19. Matthew271

    Matthew271 Guest

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    File Manager

    Perfect that worked. Although, when I use file manager. I can't download html files? I don't know why that happened. Let me know when you can.
     
  20. DmitryK.

    DmitryK. Regular Pleskian

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    Go to Plesk Panel -> Login as admin -> Subscriptions -> Click on the "Manage Hosting" link related to your subscription -> Click on the "Website & Domains" tab -> FTP Acess -> Click on the FTP account name -> Change your FTP password -> Try to download your .html files -> Enter FTP account username and new password -> Check out the result.

    If listed above actions are not working then you need click on the "Edit in Text Editor" link and copy html file text.

    Best regards,
    Dmitry
     
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