Unable to reactive or remove domain

[Montaser]

Hi all

Hopefully some one can offer some help in that annoying situation

currently i'm stuck in a position where my plesk panel is showing one of my accounts inactive and i'm unable to active it or even delete it

the domain name giving this message when i try to remove it
Unable to remove domain: Domain domain.com is temporarily turned off for backup/restoring and is not currently available
and giving this message when i try to active it
Error: Unable to activate the domain: The domain is suspended.

Thanks for help.

 

[IgorG]

Did you try to activate domain with something like

subscription.exe --webspace-on example.com

Any errors in output?

 

[Montaser]

yes i tried that and unfortunately nothing changed

 

[IgorG]

Try to set status to Active for domain in Plesk database and remove it again.

 

[Savage]

Hello,

So, i think i've the same issue. Where i can find it on db? I'm looking for it on mySQL database (i'm using it on my server for my domains) without success... i dont have any plesk (psa?) database on it.

Thank you,
Daniele.

---

Ok, this can help

http://kb.parallels.com/en/3472

 

[IgorG]

Yes, it is useful article But does my suggestion helped you?

 

[Savage]

For my issue not so much Igor... im looking for plesk database in my server but i cant find it. I'm using MySql for the domains but maybe the plesk database are in a another place (??).
Im using plesk for few years so, i not remember really what type of DB i've chosen for plesk tables on my first installation... :/

 

[IgorG]

Name of Plesk database is 'psa'. Check and update status of your domain with something like

select name, status from domains where name='domain.com';
update domains set status=0 where name='domain.com';

 

[Savage]

Its work, i have not any Inactivity icon but i still cant access to the FTP about this domain:

530 User xxx cannot log in.

and, from plesk panel:

FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (USER\xxx): (1326) Logon failure: unknown user name or bad password.
---------------------- Debug Info -------------------------------
0: FileManagerUIPointer.php:182
FileManagerUIPointer->accessItem(string 'GET', NULL null)
1: client.domain.hosting.file-manager.php:87
plesk__client__domain__hosting__file_manager->accessItem(string 'GET', NULL null)
2: UIPointer.php:600
UIPointer->access(string 'GET')
3: plesk.php:50

 

[IgorG]

But did you remove domain after changing status in database? After successful removing you can create this domain again.

 

[Savage]

In my case i cant delete the domain because after changing the status from 4 to 0 now i have not any inactivity icons but i've the message "this domain cant be removed" or like that...

 

[IgorG]

Did you try to remove domail with CLI utility? Any errors in output?

 

[Montaser]

Thanx IgorG

subscription.exe --webspace-on example.com

this was helpful but unfortunately i'm facing a problem with files i can't update any files due to its permissions i've tried to change it through file manger but it didn't work with me .

 

[Savage]

Oky, finally i've resolved my issue.

I've made a backup of the domain, deleted and recreated it and restored with the older backup.
Now everything works again FTP included. Thank you, bye.

 

[Montaser]

Thanx IgorG

subscription.exe --webspace-on example.com

this was helpful but unfortunately i'm facing a problem with files i can't update any files due to its permissions i've tried to change it through file manger but it didn't work with me .

can any one update me with the solution of that annoying problem .

thank you

 

[Savage]

can any one update me with the solution of that annoying problem .

thank you

but which problem? About permissions?