Unable to remove installed language packs

[Mr. Mike]

Greetings,

I am attempting to remove 4 language packs that are not necessary and that exceed the limit of 4 on the license.

When I attempt to remove the language packs from the admin interface by selecting Languages from the main screen then selecting the language I want to remove and click on remove it get the following error:

ERROR: PleskUtilException


Up Level
localemng failed: error: locale zh-CN not exists

0: localemng.php:85
localemng->localeCall_(string 'remove', array)
1: localemng.php:60
localemng->remove(string 'zh-CN')
2: LocaleManager.php:27
LocaleManager->remove(string 'zh-CN')
3: server.interface.locale.delete.php:31
plesk__server__interface__locale__delete->remove(array)
4: DeleteUIPointer.php:27
DeleteUIPointer->accessItem(string 'POST', NULL null)
5: UIPointer.php:596
UIPointer->access(string 'POST')
6: plesk.php:38

When I check for the installed rpm's, the only psa-locale installed is en-US.

There are actually 4 that give this same error when trying to remove them: Italian, Japanese, Russian, and Chinese.

I also believe that this may be causing the automatic license update feature to break.

Any help on removing them would be greatly appreciated.

Mike

 

[IgorG]

It looks like there are extra records about un-existed locales in psa database. Check it with

# mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -e"select * from locales"

After that install missing locales with something like

# /usr/local/psa/admin/sbin/autoinstaller --select-release-latest --install-component ja-JP-locale --install-component ru-RU-locale --install-component it-IT-locale --install-component zh-CN-locale

Then try to remove language packs again.

 

[Mr. Mike]

Thanks IgorG,

By re-installing the locales from the command-line and using Plesk to remove each unnecessary langeuage pack cleared the problem.

Thanks for your help.