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Unable to switch to power user view

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Pagemakers, Oct 27, 2011.

  1. Pagemakers

    Pagemakers Silver Pleskian

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    We do not allow any client access to our sever or control panel. Only I administer it.

    In settings if I try to change to a power user I get this error message: Error: Unable to switch to the Power User view because there are customer or reseller accounts created in Panel.

    This may be because I have just upgraded from Plesk 9.

    Any ideas?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    http://download1.parallels.net/Ples...US/online/plesk-administrator-guide/about.htm

     
  3. dotchd

    dotchd New Pleskian

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    Same problem here: "Error: Unable to switch to the Power User view because there are customer or reseller accounts created in Panel." So which steps can I take to enable Power User view? I set up my VPS using Plesk 9.x; recently upgraded to 10.4.4. I use Plesk Panel solely for personal needs, I'm the only admin of my server and websites. In 9.3 I created 2 (virtual) clients both with their own IP-address and domain(s), but again I'm the only admin.

    If I change subscribers and choose admin I get: "Warning: Unable to continue subscription transfer: IP pool of the new owner's provider is empty. Please make sure that the provider has at least one IP address in the pool.

    Btw I can't create subscriptions: "Error: It is impossible to create a subscription: IP pool is empty.", yet both IP's I have are listed under Tools & Settings > Tools & Resources > IP Addresses. Reread IP doesn't work either. I wonder both issues are related? Update: It seems I can create subscriptions by clicking on a customer name (2 in my case) first, and the "Add New Subscription". However, when I try to create a new customer, I get the message: "Warning: The subscription cannot be created: IP pool is empty".

    Both IP's are apparently set to "dedicated", when I try to change them to "shared", I get the meassage: "Anonymous FTP access is already switched on for the IP address xx.xx.xx.xx. However I can't figure out how I can switch it of, since the customers don't have permission to do this and I can't change this as admin??

    Any ideas?
     
    Last edited: May 16, 2012
  4. dotchd

    dotchd New Pleskian

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    No one with the same problems? I want to use Plesk 10.4.4 as power user, with 2 IP's, no customers, but how?
     
    Last edited: May 16, 2012
  5. dotchd

    dotchd New Pleskian

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