Unable to unsuspend domain

[MajorWinters]

Some weeks ago prior to the 9.1 patch I suspended a client account and his domains. Yesterday I assigned a new domain owner to that domain and removed the client's account.

Now I am unable to unsuspend said account as I receive the following error message:
Warning: The domain is still suspended for the following reason: This user account and user's domain were suspended.

The user account in question is not suspended but active and has other domains assigned to it and those work fine.

Any help would be appreciated.

 

[Nicolas Bussiere]

Hi !

This maynot help, but I will share.

I created a backup job (backup manager) and the checkbox "domain is not available during the backup" was selected. The backup process kind of jammed at the end and the domain was marked as "Not suspended", but in fact, it was. Clicking on "Unsuspend" said "Warning: The domain is still suspended for the following reason: backup is in progress".

I created a new backup job, ran it, and then, the domain was automatically unsuspended.

It looks like the "suspended" tag is lost with your deleted account. Maybe if you re-create it, unsuspend it, then, delete it, etc., it may help.