• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Unable to unsuspend domain

M

MajorWinters

Guest
Some weeks ago prior to the 9.1 patch I suspended a client account and his domains. Yesterday I assigned a new domain owner to that domain and removed the client's account.

Now I am unable to unsuspend said account as I receive the following error message:
Warning: The domain is still suspended for the following reason: This user account and user's domain were suspended.

The user account in question is not suspended but active and has other domains assigned to it and those work fine.

Any help would be appreciated.
 
Hi !

This maynot help, but I will share.

I created a backup job (backup manager) and the checkbox "domain is not available during the backup" was selected. The backup process kind of jammed at the end and the domain was marked as "Not suspended", but in fact, it was. Clicking on "Unsuspend" said "Warning: The domain is still suspended for the following reason: backup is in progress".

I created a new backup job, ran it, and then, the domain was automatically unsuspended.

It looks like the "suspended" tag is lost with your deleted account. Maybe if you re-create it, unsuspend it, then, delete it, etc., it may help.
 
You must log in or register to reply here.

Similar threads

O
Issue Statistics is not updated for suspended accounts
Replies
0
Views
865
orenk
O
M
Issue Outgoing Mail Control is always 0
Replies
1
Views
340
MarketPC
M
serreri
Question Set plesk client language dynamically
Replies
2
Views
681
serreri
serreri
I
Question Disabling email notifications without admin account
Replies
1
Views
1K
Peter Debik
P
A
Issue Cant Activate addon domain
Replies
2
Views
953
Anoop
A
Back
Top