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Unable to Unsuspend Domain

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by J.W, Feb 22, 2010.

  1. J.W

    J.W Guest

    Hi there,

    Had several users whos client accounts were set to expire rather than "unlimited" or "never expire". Plesk automatically suspended the accounts on the set date, and the "Unsuspend" link simply returned an error.

    I followed the following thread: http://forum.parallels.com/showthread.php?t=88166&highlight=Domain+suspended

    Using "domain.exe --on mydomain.com" in order to return the domain to active. I then also adjusted the users to never expire.

    This worked successfully to unsuspend and return the domains to "Active". However, there are now two problems which would seem to suggest some user account and permission errors:

    1) The domain names for these users is now showing the default webpage I have setup for all new customers. NOT, their actual websites.

    2) The users cannot access via FTP. When clicking on the File Manager this also does not work and returns a login failure error.

    I've reset the passwords for these accounts. However, this hasn't fixed the problem.

    Any advice?