unable to update Key

[pixel]

Dear Support

Plesk is unable to update Key, when I try to retrieve the key from plesk admin is retrieved but not update the new key also i upload new key what the sales plesk sent is not updated still i got old expiation date also i tried with command line by run the key
#sh PLSK.002xxxx0.000x.sh and restart psa nothing happed
the problem is the old key will expire soon

btw : seals advice me when he sent the key to check the firewall & confirm the TCP port 5224 is open with ka.swsoft.com host

I checked & telnet ka.swsoft.com with port 5224 from my server successful it connect without any problem

Anyone can help me to solve this problem?
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plesk : 8.0.0
OS : FreeBSD 5.4
key : unlimited

 

[DCNet_James]

Look at the /etc/psa/psa.key and verify that the key number. If its the same, as what you're installing, than no update is needed. Also make sure the user psaadm owns the key file in /etc/psa/. Make sure you're installing as root via the command line.

Thx
James

 

[pixel]

key number is correct and psaadm owns of psa.key
anyhow : problem has solved by run

#/usr/local/psa/admin/sbin/statistics


thanks