Issue Dr.Web doesn't init

[JuanCar]

Server operating system version

Almalinux 9.7

Plesk version and microupdate number

Plesk Obsidian 18.0.77 #2

This is the problem
drwebd.service - Plesk Premium Antivirus
Loaded: loaded (/usr/lib/systemd/system/drwebd.service; disabled; preset: disabled)
Active: failed (Result: exit-code) since Wed 2026-04-29 20:47:19 CEST; 19s ago
Duration: 58ms
Process: 1967637 ExecStart=/opt/drweb/drwebd --foreground=yes (code=exited, status=255/EXCEPTION)
Main PID: 1967637 (code=exited, status=255/EXCEPTION)
CPU: 54ms

Apr 29 20:47:19 espaciolatino.com drwebd[1967637]: Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
Apr 29 20:47:19 espaciolatino.com drwebd[1967637]: A path to a valid license key file was not specified.
Apr 29 20:47:19 espaciolatino.com drwebd.real[1967637]: Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
Apr 29 20:47:19 espaciolatino.com drwebd.real[1967637]: A path to a valid license key file was not specified.
Apr 29 20:47:19 espaciolatino.com drwebd[1967637]: Plesk authorization failed: HTTP request error [35]
Apr 29 20:47:19 espaciolatino.com drwebd.real[1967637]: Plesk authorization failed: HTTP request error [35]
Apr 29 20:47:19 espaciolatino.com drwebd[1967637]: Error: Plesk Software not running.
Apr 29 20:47:19 espaciolatino.com drwebd.real[1967637]: Error: Plesk Software not running.
Apr 29 20:47:19 espaciolatino.com systemd[1]: drwebd.service: Main process exited, code=exited, status=255/EXCEPTION
Apr 29 20:47:19 espaciolatino.com systemd[1]: drwebd.service: Failed with result 'exit-code'.

I've tried the fix

https://support.plesk.com/hc/en-us/articles/12377321562391-Unable-to-start-Plesk-Premium-Antivirus-Dr-Web-on-Plesk-server

But the issue keeps on
I've tried the solution I saw in this forum about creating the file /etc/sw-cp-server/conf.d/plesk-drweb-local.conf
server {
listen [::1]:8443 ssl;
listen 127.0.0.1:8443 ssl;
include /etc/sw-cp-server/conf.d/*plesk-drweb-local.ipv6.inc;
ssl_certificate /opt/psa/admin/conf/httpsd.pem;
ssl_certificate_key /opt/psa/admin/conf/httpsd.pem;
ssl_protocols TLSv1 TLSv1.2 TLSv1.3;
ssl_ciphers EECDH+AESGCM+AES128:EECDH+AESGCM+AES256:EECDH+CHACHA20:EDH+AESGCM+AES128:EDH+AESGCM+AES256:EDH+CHACHA20:EECDH+SHA256+AES128:EECDH+SHA384+AES256:EDH+SHA256+AES128:EDH+SHA256+AES256:EECDH+SHA1+AES128:EECDH+SHA1+AES256:EDH+SHA1+AES128:EDH+SHA1+AES256:EECDH+HIGH:EDH+HIGH:AESGCM+AES128:AESGCM+AES256:CHACHA20:SHA256+AES128:SHA256+AES256:SHA1+AES128:SHA1+AES256:HIGH:!aNULL:!eNULL:!EXPORT:!DES:!RC4:!3DES:!MD5:!PSK:!KRB5:!aECDH:!kDHSECLEVEL=0;
include conf.d/*plesk.inc;
include conf.d/*wpb.inc;
}
(in the lastfix, I se folders does not exist, perhaps it's good for old instalations)
No one fixed the problem
I've a Plesk Web Admin Edition
Any idea?
Thanks

 

[Sebahat.hadzhi]

Hi, @JuanCar . Is there a license for the Plesk Premium Antivirus extension present on the server? Also, could you please confirm which folders do not exist on the server - /etc/sw-cp-server/conf.d/ssl.conf?

 

[JuanCar]

No I have no a license
Then That's is my mistake. I thought that Plesk Web Admin Editor includes a Dr.Web license.
and the file I connot find is /opt/psa/admin/conf/httpsd.pem (httpsd.pem is in /usr/local/psa/admin/conf/httpsd.pem
Thanks