Resolved Unable to update

[zepelin57]

Hello,
Since the end of November the updates are no longer done. On the interface I have Plesk obsidian 18.0.21 but not update 1, 2, ... 5. Also impossible to go to 18.0.23 everything is grayed out in Tools & Settings / Update.
I tried in plsk installer update & plesk installer update --repatch in SSH, but I got the message "you already have the latest version of the product and selected components ..." (View attachments).

Thanks for your help

 

[learning_curve]

 How to install Plesk updates

Applicable to: Plesk for Linux Plesk for Windows Question How to install Plesk updates? Answer Note: For upgrading Plesk to the next release, see this KB article. Updating Plesk via the Ples...

support.plesk.com

 How to upgrade Plesk to the next release

Applicable to: Plesk for Linux Plesk for Windows Question How to upgrade Plesk to the next release? Answer Note: To find out if your operating system is supported by the next Plesk release, visi...

support.plesk.com

@zepelin57 You should be able to do everything you want, by reading both of those.

 

[zepelin57]

@learning_curve : Thank you for your answer. I have already tried the solution for your first link, but with the error in screenshot number 3.
I have not tried the solution for your second link, because why it says: New installation of product (s ) should be performed on clean servers only?

 

[learning_curve]

...I have already tried the solution for your first link, but with the error in screenshot number 3

Sorry but it's in French and as you can imagine... we can only read English

I have not tried the solution for your second link, because why it says: New installation of product (s ) should be performed on clean servers only?

If you read ALL of the comments on that page, you'll see that actual query has been answered already (February 2019)

 

[Linulex]

We had this also on a few servers. If you to run the plesk-installer with the option --all-versions it shows all available options.

 How to upgrade Plesk to the next release

Applicable to: Plesk for Linux Plesk for Windows Question How to upgrade Plesk to the next release? Answer Note: To find out if your operating system is supported by the next Plesk release, visi...

support.plesk.com

Note: If your operating system supports the next Plesk release, but it is not in the list, check what release tier you are currently on at Plesk > Tools & Settings > Update and Upgrade Settings. Alternatively, quit Plesk Installer and start it once again with the key "--all-versions".

regards
Jan

 

[zepelin57]

ok, thank you all. I would do this this weekend.

 

[zepelin57]

So, the problem came from the link of sources at Ovh which are not up to date for Obsidian. You must edit .autoinstallerrc and replace

SOURCE = "http://parallels.bhs.mirrors.ovh.net/" to SOURCE = "http://autoinstall.plesk.com/"

.

Run micro-updates installation once more:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Many thanks to Rodrigo for Plesk support !

 

[MicheleB]

So, the problem came from the link of sources at Ovh which are not up to date for Obsidian. You must edit .autoinstallerrc and replace

SOURCE = "http://parallels.bhs.mirrors.ovh.net/" to SOURCE = "http://autoinstall.plesk.com/"

.

Run micro-updates installation once more:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Many thanks to Rodrigo for Plesk support !

Do you know where is the file ".autoinstallerrc" to edit on Linux?
My hosting provider keep telling me that is necessary to wait for 18.0.23 but your reply suggest me that there is an issue on the configuration.
For "thanks to Rodrigo for Plesk support" you mean that you have used "Plesk support subscription" to fix it?

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[zepelin57]

/root/.autoinstallerrc

For "thanks to Rodrigo for Plesk support" you mean that you have used "Plesk support subscription" to fix it?

Yes exactly

 

[Frostbolt]

Thank you, this helped us with our update issues. We had Index of / missing the new version

 

[oMG]

where do i find Update and Upgrade Settings

 

[Frostbolt]

Go to Updates, and click on the tab.