Issue Unexpected token t in JSON at position 374

[srib]

Server operating system version

Ubuntu 16.04.7 LTS

Plesk version and microupdate number

18.0.34

Seeing the following message under a few domains on my Plesk:
Unexpected token t in JSON at position 374

Running Plesk Obsidian 18.0.34 Update #2 (last updated in 2021).

Trying to update packages, receiving an error: Unable to receive update information for th epackage(s)



Looks like we are on a very old and out of date Plesk that is having issues. What is the best way to get out of this?

-Sri

 

[Martin Dias]

Hi, Ubuntu 16 is already out of support since quite long (2021).
Here, probably the best would be to migrate to an up-to-date OS and see if that still works even with the issues you're experiencing.

https://support.plesk.com/hc/en-us/articles/12377889325719-Plesk-Migration-and-Transfer-Guide

Should you have issues during the migration, I would suggest reaching out to our support team.

https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk

(Use the license from the new system to open the request, as old OSes will not be accepted)

Here I in the best case is just some corrupted file, or the server got hacked due to being so out of date with no security patches from OS, etc.