Unofficial Plesk Support

[_ender@]

After once again reading the tales of woe regarding Plesk updates, and of course seeing zero response from SWsoft, I thought I would start this thread to get some opinions on current Plesk users about possibly starting an 'Unofficial' Plesk support site.

If anyone actually knows of a good one out there, by all means, let me know...

That being said, what would you, the current Plesk visitors/users, think about contributing to an independant site offering a community-driven support mechanism? I'm thinking initially of a set of forums that everyone could participate on, to share knowledge and the like, and then possibly migrating the best information into a database of sorts that people could search through to find solutions for common Plesk issues.

My reasoning for this is that for all the money you know Plesk has made from its customers over the years, it sure would be nice to see some decent support for poorly-tested releases, shoddy patches, and documentation that is frankly very lacking for a product of this nature. I've been using Plesk for over 5 years myself, and I'm constantly surprised at the horrific level of support that's given.

Anyway, if this sounds good to you, and you would be willing to contribute, let me know! If you've got any ideas to add to my 'manifesto', please feel free to post them.

In this day and age, there's no reason why we couldn't start consolidating the information floating around out there into a central location that the actual users of this product could benefit from.

 

[NightStorm]

The best Plesk support you will receive will be over at ARTs site. It's mostly just him, so there can be a wait, and he has a sarcastic bite that many would take for slams, but he's actually very professional and helpful. More than I have received from swsoft themselves. And the true winning factor for ART and his site is that, when he does not know the answer, he will clearly say so instead of BS'ing his way through a support attempt and then blaming the enduser.

 

[atomicturtle]

And here I thought I was being witty and charming.

Other outfits to check out, 4psa.com, and serverpeak.com

 

[NightStorm]

I thought that sarcastic was the same as witty and charming... it's the excuse I use, anyway.

 

[_ender@]

Originally posted by atomicturtle
And here I thought I was being witty and charming.

Other outfits to check out, 4psa.com, and serverpeak.com

Turtle, 4psa.com, and serverpeak both look to be 'for pay' outfits. The efforts I'm talking about would involve people donating their time and experience to help others...I'm not looking for another paid service, or to start one.

The other matter of interest is, what is the level of experience you have with the various O/S's that Plesk 'supports'? You'll find precious little in-depth FreeBSD postings here. Yes, I've found a few good ones, but that's after quite a bit of time searching to the point of frustration.

The key is to have a repository of information that caters to the various operating systems that Plesk can run on, as well as assisting in the day to day operations that we all deal with. I realize that very few system administrators like sharing information, which I think is sad in an 'open source' community, but unless you do a little research, and actually ask, you'll never know if people are even interested.

Who knows? Maybe if I build it...they will come.