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Update 10.2 to 10.3 (Ubuntu 10 LTS) - autoresponder not working afterwards

T

t.van.der.plas

Basic Pleskian
Dear all, after Upgrading from 10.2 to 10.3 and trying to activate an autoresponder for a email adress, i get the following errormessage, any idea what could cause this:

Specified column "isLegacyUser" is not in the row

Cheers

Tobias
 
Looks like smb_users table in Plesk database was not correctly upgraded during Plesk upgrade procedure. Try to fix upgrade with bootstrapper repair.
 
unfortunately this does not seem to work, prior to running bootstrapper, mysql works fine, but during repair i get this errormessage:

`/opt/psa/suexec/psa-suexec' -> `/usr/lib/apache2/suexec'
Trying to set up APS controller database... Attempting to check APS db connection via ODBC, using /usr/bin/isql (empty output is good)
[ISQL]ERROR: Could not SQLConnect
Failed, rc = 1.
Attempting to check APS db connection via ODBC, using /usr/bin/iusql (empty output is good)
[ISQL]ERROR: Could not SQLDriverConnect
Failed, rc = 1.
Failed to establish test connection. Cleaning up.

ERROR while trying to establish test connection to APS database via ODBC
Check the error reason(see log file: /tmp/plesk_10.3.0_installation.log), fix and try again

***** problem report *****
ERROR while trying to establish test connection to APS database via ODBC
Check the error reason(see log file: /tmp/plesk_10.3.0_installation.log), fix and try again
 
p.s. in the logfile it seems that the mysql user is ok, and a connection is possible:

Checking for the system groups and users necessary for MySQL...
Checking for the group 'mysql'...
Group 'mysql' already exists

Checking for the user 'mysql'...
User 'mysql' already exists

.....................

Trying to start service mysql... /usr/sbin/mysqld (pid 1152) is running...
done
Trying to establish test connection... connected
done
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.10.11.0-10.12.0.20110719-073505.dump.gz
Checking that /opt/psa/bin/chrootsh registered as login shell...

Create PPSB support group
Checking for the group 'psasb'...
Group 'psasb' already exists

Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'psaadm'... already there
Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'www-data'... already there

===> Performing safe prep-install database actions


===> Upgrading database

Trying to start service mysql... /usr/sbin/mysqld (pid 1152) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 010120
Version is OK, no need to create psa database.
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.10.11.0-10.12.0.20110719-073507.dump.gz

...........................

===> Installing phpMyAdmin
Trying to create pmadb... done
done

after the upgrade / repair attempt, hosting is no longer working, i need to run a httpdmgr --reconfigure-all
 
The problem can be related to mysql not accepting to network connections. Check it with:
# mysql -h 127.0.0.1 -P 3306 -uadmin -p`cat /etc/psa/.psa.shadow`
ERROR 2003 (HY000): Can't connect to MySQL server on '127.0.0.1' (111)
Click to expand...

ODBC connects to mysql via local TCP/IP connection on port 3306. Try comment out a line in /etc/my.cnf to enable it
#skip-networking

After that bootstrapper repair could be run with no issue.
 
Still doesnt work...

Hello,
I am upgrading our Ubuntu 10.04 server from 10.2 to 10.3 and have followed the instructions here with no luck:

Here is a step by step:


root@dev:~# mysql -h 127.0.0.1 -P 3306 -uadmin -p`cat /etc/psa/.psa.shadow`
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 999
Server version: 5.1.41-3ubuntu12.10 (Ubuntu)

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql> exit
Bye
root@dev:~# /opt/psa/bootstrapper/pp10.12.0-bootstrapper/bootstrapper.sh repair
config updated
===> Updated /etc/psa/psa.conf
===> Preparing upgrade
Stopping psa... done
Stopping mail handlers tmpfs storage
psa is stopped
Stopping psa... done
Stopping mail handlers tmpfs storage
===> Cumulative database upgrade has been started
===> Upgrade completed.
System start/stop links for /etc/init.d/xinetd already exist.
System start/stop links for /etc/init.d/xinetd already exist.
Module ssl already enabled
ln: creating symbolic link `/var/named/run-root/etc/bind/rndc.conf': File exists
update-rc.d: /etc/init.d/named: file does not exist
mknod: `/var/www/vhosts/chroot/dev/null': File exists
Module suexec already enabled
Module include already enabled
Module rewrite already enabled
Module userdir already enabled

**** Product repair started.

===> Checking for previous installation ... found.
Create user 'psaadm' and group 'psaadm'
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Create group swkey-data
Checking for the group 'swkey-data'...
Group 'swkey-data' already exists

Checking for the group 'swkey-data'...
Trying to add supplementary group 'swkey-data' for user 'psaadm'... already there
Create Mail accounts
Checking for the group 'popuser'...
Group 'popuser' already exists

Checking for the user 'popuser'...
User 'popuser' already exists

Checking for the user 'mhandlers-user'...
User 'mhandlers-user' already exists

Trying to got legacy variables... done
Trying to save legacy variables... done
Checking for the system groups and users necessary for ftp server...
Checking for the group 'psaftp'...
Group 'psaftp' already exists

Checking for the user 'psaftp'...
User 'psaftp' already exists


Checking for the system groups and users necessary for Apache...
Checking for the group 'www-data'...
Group 'www-data' already exists

Checking for the user 'www-data'...
User 'www-data' already exists


===> Checking for the necessary system accounts
Checking for the system groups and users necessary for MySQL...
Checking for the group 'mysql'...
Group 'mysql' already exists

Checking for the user 'mysql'...
User 'mysql' already exists

Checking for the system groups and users necessary for admin server...
Checking for the group 'psaadm'...
Group 'psaadm' already exists

Checking for the user 'psaadm'...
User 'psaadm' already exists

Checking for the group 'psaserv'...
Group 'psaserv' already exists

Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'www-data'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
Checking for the group 'psacln'...
Group 'psacln' already exists

Trying to start service mysql... /usr/sbin/mysqld (pid 15337) is running...
done
Trying to establish test connection... connected
done
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.10.11.0-10.12.0.20110725-115440.dump.gz
Checking that /opt/psa/bin/chrootsh registered as login shell...

Create PPSB support group
Checking for the group 'psasb'...
Group 'psasb' already exists

Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'psaadm'... already there
Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'www-data'... already there

===> Performing safe prep-install database actions


===> Upgrading database

Trying to start service mysql... /usr/sbin/mysqld (pid 15337) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 010120
Version is OK, no need to create psa database.
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.10.11.0-10.12.0.20110725-115441.dump.gz
no upgrade for 80
no upgrade for 81
no upgrade for 82
no upgrade for 83
no upgrade for 84
no upgrade for 86
no upgrade for 90
no upgrade for 92
no upgrade for 93
no upgrade for 95
no upgrade for 100
no upgrade for 101
no upgrade for 107
no upgrade for 108
no upgrade for 109
no upgrade for 1010
no upgrade for 1011
no upgrade for 1012
Trying to set psa database version to 010120... Warning: there are no bootstrapper prep_install actions for component 'horde'
Trying to generate default psa SSL Certificate... default certificate already exists
done
Trying to install PAM module... PAM configuration loaded from (directory="/etc/pam.d", file="/etc/pam.conf"). Configuration contains 25 file(s)
PAM configuration saved (directory="/etc/pam.d", file="/etc/pam.conf")
done
Checking that /bin/false registered as login shell...

Checking for ftp home directory for 'clients' group...
@psacln
'@psacln' is already in the /etc/ftpchroot

Trying to register service xinetd... done
Trying to restart service xinetd... * Stopping internet superserver xinetd
...done.
* Starting internet superserver xinetd
...done.
done
Trying to restart service xinetd... * Starting internet superserver xinetd
...fail!
done
Checking for the group 'psaadm'...
Trying to add supplementary group 'psaadm' for user 'sw-cp-server'... already there
Trying to register service xinetd... done
Trying to restart service xinetd... * Stopping internet superserver xinetd
...done.
* Starting internet superserver xinetd
...done.
done
Setting the default locale
The default locale is set to en-US (ENGLISH, UNITED STATES)


===> Installing rbash
Checking that /bin/rbash registered as login shell...
/bin/rbash
/bin/rbash is already registered as login shell

Trying to define valid mysql credentials... Trying to establish test connection... connected
done
Trying to start service mysql... /usr/sbin/mysqld (pid 15337) is running...
done
Trying to establish test connection... connected
done

===> Installing Admin Server

===> Installing Apache Server
Trying to stop service apache2... * Stopping web server apache2
... waiting ...done.
done
Copying apache files... done


===> Installing and configuring Named Server

Checking for the system groups and users necessary for named (bind)...
Checking for the group 'bind'...
Group 'bind' already exists

Checking for the user 'bind'...
User 'bind' already exists

Stop running named daemon
Trying to stop service bind9... * Stopping domain name service... bind9
WARNING: key file (/etc/bind/rndc.key) exists, but using default configuration file (/etc/bind/rndc.conf)
named: no process found
named: no process found
named: no process found
named: no process found
named: no process found
named: no process found
named: no process found
named: no process found
named: no process found
named: no process found
...done.
done
Trying to untar named run-root directory structure... mknod: `dev/random': File exists
mknod: `dev/urandom': File exists
done
Trying to set up default permissions... done
Trying to register service named... done
Trying to stop service bind9... done
Trying to start service bind9... * Starting domain name service... bind9
...done.
done
Trying to install chrooted environment... `/bin/bash' -> `bash'
`/bin/cat' -> `cat'
`/bin/cp' -> `cp'
`/bin/grep' -> `grep'
`/usr/bin/head' -> `head'
`/usr/bin/id' -> `id'
`/bin/less' -> `less'
`/bin/ln' -> `ln'
`/bin/ls' -> `ls'
`/bin/mkdir' -> `mkdir'
`/bin/more' -> `more'
`/bin/mv' -> `mv'
`/bin/pwd' -> `pwd'
`/bin/rm' -> `rm'
`/bin/rmdir' -> `rmdir'
`/bin/sh' -> `sh'
`/usr/bin/tail' -> `tail'
`/bin/touch' -> `touch'
`/usr/bin/du' -> `du'
`/usr/bin/vi' -> `vi'
`/bin/true' -> `true'
`/bin/false' -> `false'
`/usr/bin/scp' -> `scp'
`/usr/bin/groups' -> `groups'
Trying to install sftp-server binary into chroot environment... `/usr/lib/openssh/sftp-server' -> `/var/www/vhosts/chroot/usr/lib/openssh/sftp-server'
done
done
===> Installing phpMyAdmin
Trying to create pmadb... done
done
===> Installing /usr/lib/apache2/suexec replacement
Leaving `diversion of /usr/lib/apache2/suexec to /usr/lib/apache2/suexec.distrib by psa'
`/opt/psa/suexec/psa-suexec' -> `/usr/lib/apache2/suexec'
Trying to set up APS controller database... Attempting to check APS db connection via ODBC, using /usr/bin/isql (empty output is good)
[ISQL]ERROR: Could not SQLConnect
Failed, rc = 1.
Attempting to check APS db connection via ODBC, using /usr/bin/iusql (empty output is good)
[ISQL]ERROR: Could not SQLDriverConnect
Failed, rc = 1.
Failed to establish test connection. Cleaning up.

ERROR while trying to establish test connection to APS database via ODBC
Check the error reason(see log file: /tmp/plesk_10.3.0_installation.log), fix and try again

***** problem report *****
ERROR while trying to establish test connection to APS database via ODBC
Check the error reason(see log file: /tmp/plesk_10.3.0_installation.log), fix and try again



Your help is appreciated.
 
This option in /etc/my.cnf also seems to have similar effect on isql (as ip's are not resolved to hostnames and therefore user fails to login): skip-name-resolve
 
same problem here

Hello,

same Problem here (Specified column "isLegacyUser" is not in the row), and i need an solution asap, because mail settings are not working in plesk since the upgrade!!!

Wether you are creating an alias, a forward or an autoresponder nothing is working but the creation of an email box itself.

the bootstrap thing produces the same error all the time as seen in in another Post here (2 before this one).

Is there a way to manually update the database? so what is todo?

Thanks a lot in advance

Regards Marian
 
Also I was not able to create new customers without getting an "Internal Error.".
After adding the following to the table "smb_users" User creation worked without problems.

imNumber, varchar(255), Allow NULL
imType, int(11), Allow NULL
additionalInfo, longtext, Allow NULL

so maybe someone can tell me where to add the "isLegacyUser" Column? And what type?

Thanks in advance
 
Problem solved until next update!?

bootstrap always gives the same error with APS ODBC connection failed. This Problem could not be solved,
But we needed to create and edit customers, as well as our customers needed to handle their Mail-Accounts with forwarding, aliases and Autoresponder.

Altering the smb_users table with the following gave me the success to solve the written issues:

ALTER TABLE `smb_users` add isLegacyUser int(11) NULL, add imNumber varchar(255) NULL, add imType int(11) NULL, add additionalInfo longtext NULL after isDomainAdmin

Maybe someone from Parallels tells us if there were more updates to the DB between 10.2 and 10.3

Kind Regards from Germany

Marian
 
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