Question Update 18.0.69

[Maria Vittoria]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

18.0.68

Dear Plesk Community, I hope you are well!

I really hope you can help me with this issue, I have no idea what´s happening. I´ve never had any problem with an update before.

In the update settings I selected “Automatically install Plesk updates” but, for the first time, the update 18.0.69 just didn´t happened.

When I check for new updates, the 18.0.69 appears but can´t be installed. I tried a week ago, but my attempt failed. Last friday I tried two more times unsuccessfully. When I click on “Plesk Obsidian 18.0.69 is available” > “Install now” I am automatically sent to a page that I can´t access (ERR_CONNECTION_RESET) https://sp1.globonoc.com:8447/?secret=xtszaeqwymvbdliifbat&locale=en-US

I tried to follow the steps on this link https://support.plesk.com/hc/en-us/...-to-update-Plesk-Obsidian-to-the-latest-build but when i click in “Tools & Settings”>Plesk > “Updates” it goes to this page https://sp1.globonoc.com:8443/admin/update/product/ that I can´t access (ERR_CONNECTION_RESET)

What should I do to make it work?

Thank you in advance for your time and help, I am looking forward to your reply!

Best regards and I wish you a great week!

 

[Sebahat.hadzhi]

Hello, @Maria Vittoria . It looks like port 8447 is filtered. Could you please make sure that the port in open locally on the server and by the server provider (if there's additional firewall)?

 

[Maria Vittoria]

Dear Sebahat,



Thank you very much for your reply and for your help.



We checked port 8447 locally and with the server provider, and it's not filtered; do you have any idea of what else it could be? The service provider said we should try to restart the server (uptime: 570 days 11 hours, 7 minutes), but we can't restart it because we can't afford to have our website down. Do you have any suggestions of what else we could do to install the update 18.0.69?



I think that the fact that we can't install this update is also blocking us from installing Roundcube and SOGo, do you think this might be related?

Thank you in advance for all your attention and for your time!

I wish you a lovely week end!

Best Regards,

Maria Vittoria

 

[Sebahat.hadzhi]

Thank you for the update. Can you please try running the update through the plesk installer add --componentscommand line and let us know what the result is?

I think that the fact that we can't install this update is also blocking us from installing Roundcube and SOGo, do you think this might be related?

It is likely, yes. Please try installing them through the command line.

Roundcube:

plesk installer add --components roundcube

Sogo:

plesk bin extension -i sogo

 

[Maria Vittoria]

Dear Sebahat,

Thank you very much for your reply and for your instructions. I tried but it didn´t work, please find attached the images.

Please, could you give me some advice about what I should try next?

Thank you in advance for all your time and help.

I am looking forward to your reply.

Best Regrds,

Maria Vittoria

 

[Sebahat.hadzhi]

Thank you for the update, Maria. Could you please run the following command:

httpd -S | grep "webmail.formulaum.com.br"

If there's no output, please try applying the solution from the following article:

• https://support.plesk.com/hc/en-us/...he-requested-URL-was-not-found-on-this-server

 

[Maria Vittoria]

Dear Sebahat,

Thank you for your reply and for your instructions.

I followed the steps in the article, but unfortunately it didn´t work. Could you please give me more instructions?

Thank you in advance for all your help and time!

Best Regards,

Maria Vittoria

 

[Sebahat.hadzhi]

Thank you, Maria. Can you please also execute:

grep 'VirtualHost' /etc/httpd/conf/plesk.conf.d/webmails/formulaum.com.br_webmail.conf

If the output contains your server IP address, please feel free to mask it.

 

[Maria Vittoria]

Hi Sebahat, Thank you very much for your fast reply, please find attached the image. Could you please give me some more advice about how I should proceed now?
Thank you for all your time and help

 

[Maria Vittoria]

Dear Sebahat,
Thank you very much for all your help. I have some great news!
I am very happy because I finally managed to get Roundcube working!
After installing Roundcube manually via SSH, as you suggested, I noticed that the version number appeared under 'Tools & Settings > Webmail', as shown in the attached image. I then went to 'Subscriptions > Domain > Mail settings' and selected Roundcube, and it worked!
Now, SOGo is the only thing that doesn't work. Do you have any advice on what could be wrong?

​

 

[Sebahat.hadzhi]

Glad to hear Roundcube is now working, Maria. I can see that Sogo is selected in Subscriptions > Domain > Mail settings for one of the domain names in the screenshots provided in your previous replies. Is that still the selected option and what do you see upon access the corresponding webmail.example.com address?

 

[Maria Vittoria]

Dear Sebahat,

Thank you for your reply, and for all your help with this case.

Yes, SOGo is still selected and when I access the webmail the Web Server's Default Page appears. Please find attached the prints of what I see.

Thank you in advance for all your patience and time! I am looking forward to your answer.

Have a great day.

Best Regards,

Maria Vittoria