Update Error

[edward.kirwin]

Can anyone assist with this error?

Need key update for component base from version 1.0.0-cos4.build83071218.20 to '8.0'
Downloading the file PSA_8.3.0/plesk_getkeyinfo.sh: 100% done.
Exchanging information with licensing server.base
Ask KA server for key update: product=PleskLogin current key number=PLSK004175170004 to version=1.0.0
Warning: your license key for the base component cannot be upgraded.
ERROR: Failed to check whether a new license key is available.
The installation will not continue.
Not all packages were installed.
Please, contact product technical support.

 

[riger]

It's a known problem:

Upgrade fails with the "Failed to check whether a new license key is available" error.

 

[tiramisu_]

http://kb.swsoft.com/en/3543

yes, you need to use the latest version of autoinstaller from ftp://download1.swsoft.com