• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:
    https://pt-research.typeform.com/to/AmZvSXkx
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Issue Update from Version 18.0.62 to Version 18.0.63 failed

N

NobodyOne

New Pleskian
Server operating system version
Ubuntu 20.04 LTS 64bit
Plesk version and microupdate number
Plesk Obsidian Web Admin Edition Version 18.0.62 Update Nr. 2
Hello Guy,
I am trying to update my Plesk Obsidian from 18.0.62 to Version 18.0.63. I get this error! Any ideas what it can be?

Thank you.

LOG
[2024-08-21 19:03:27.627732] Checking whether the package dependencies are resolved.
[2024-08-21 19:03:28.471321] add to install list grub-efi-amd64-signed-1.187.6~20.04.1+2.06-2ubuntu14.4
[2024-08-21 19:03:28.471545] (regen obsoletes cache)
[2024-08-21 19:03:28.471671] Check package set before installation
[2024-08-21 19:03:28.472021] The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:
[2024-08-21 19:03:28.506954] Installing packages
[2024-08-21 19:03:28.542508] Reading package lists...
Building dependency tree...
Reading state information...
The following package was automatically installed and is no longer required:
libplymouth5
Use 'apt autoremove' to remove it.
The following NEW packages will be installed:
pp18.0.63-bootstrapper sw-engine-cli-6.63
0 upgraded, 2 newly installed, 0 to remove and 167 not upgraded.
1 not fully installed or removed.
Need to get 5228 kB of archives.
After this operation, 19.3 MB of additional disk space will be used.
Get:1 https://ftp.stratoserver.net/pub/plesk/pool/PSA_18.0.63_15342 focal/all amd64 sw-engine-cli-6.63 amd64 6.63.0-ubuntu.20.04.240730.0658 [5009 kB]
Get:2 https://ftp.stratoserver.net/pub/plesk/pool/PSA_18.0.63_15342 focal/all amd64 pp18.0.63-bootstrapper amd64 18.0-v.ubuntu.20.04+p18.0.63.2+t240816.1133 [219 kB]
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
Fetched 5228 kB in 0s (47.2 MB/s)
Selecting previously unselected package sw-engine-cli-6.63.
(Reading database ... (Reading database ... 5%(Reading database ... 10%(Reading database ... 15%(Reading database ... 20%(Reading database ... 25%(Reading database ... 30%(Reading database ... 35%(Reading database ... 40%(Reading database ... 45%(Reading database ... 50%(Reading database ... 55%(Reading database ... 60%(Reading database ... 65%(Reading database ... 70%(Reading database ... 75%(Reading database ... 80%(Reading database ... 85%(Reading database ... 90%(Reading database ... 95%(Reading database ... 100%(Reading database ... 243457 files and directories currently installed.)
Preparing to unpack .../sw-engine-cli-6.63_6.63.0-ubuntu.20.04.240730.0658_amd64.deb ...
Unpacking sw-engine-cli-6.63 (6.63.0-ubuntu.20.04.240730.0658) ...
Selecting previously unselected package pp18.0.63-bootstrapper.
Preparing to unpack .../pp18.0.63-bootstrapper_18.0-v.ubuntu.20.04+p18.0.63.2+t240816.1133_amd64.deb ...
Unpacking pp18.0.63-bootstrapper (18.0-v.ubuntu.20.04+p18.0.63.2+t240816.1133) ...
Setting up grub-efi-amd64-signed (1.187.6~20.04.1+2.06-2ubuntu14.4) ...
Trying to migrate /boot/efi into esp config
dpkg: error processing package grub-efi-amd64-signed (--configure):
installed grub-efi-amd64-signed package post-installation script subprocess returned error exit status 1
Setting up sw-engine-cli-6.63 (6.63.0-ubuntu.20.04.240730.0658) ...
Setting up pp18.0.63-bootstrapper (18.0-v.ubuntu.20.04+p18.0.63.2+t240816.1133) ...
Errors were encountered while processing:
grub-efi-amd64-signed
E: Sub-process /usr/bin/dpkg returned an error code (1)
Launching component and product checkers...
[2024-08-21 19:03:36.877278] FileFetcher: get file (~empty)/report-update
[2024-08-21 19:03:36.877408] Downloading file report-update: 0%
[2024-08-21 19:03:36.896057] Downloading file report-update: 100% was finished.
[2024-08-21 19:03:36.896722] FileFetcher: get file (~empty)/pool/PSA_18.0.63_15342/examiners/py_launcher.sh
[2024-08-21 19:03:36.896986] Downloading file pool/PSA_18.0.63_15342/examiners/py_launcher.sh: 0%
[2024-08-21 19:03:36.911071] Downloading file pool/PSA_18.0.63_15342/examiners/py_launcher.sh: 100% was finished.
[2024-08-21 19:03:37.349404] Examination executed ["/root/parallels/pool/PSA_18.0.63_15342/examiners/py_launcher.sh" "/root/parallels/report-update" --op upgrade --rc 1 --start-flag /var/lock/plesk-report-update.flag --to=18.0.63.2 --from=18.0.62] with code 0
Output:
~empty
Error:
~empty
[2024-08-21 19:03:37.350244] Execute command /opt/psa/admin/bin/send-error-report install --version 18.0.63
[2024-08-21 19:03:37.352655] Error: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Visit Plesk to search for a solution.
Click to expand...
 
You must log in or register to reply here.

Similar threads

WolFree
Resolved Cannot install NodeJS via Plesk Update Components
Replies
3
Views
900
Peter Debik
P
GDuck24
Issue 18.0.59 (Update #2) failing to update to 18.0.60
Replies
5
Views
1K
VNick
V
D
Issue Error installing mailman3
Replies
0
Views
659
DBardaji
D
A
Question Error Message Installing Plesk
Replies
1
Views
501
Kaspar@Plesk
Kaspar@Plesk
P
Question Fresh Plesk install on EC2 fails at the finish line, failed 'crontabmng' 'set' 'psaadm'
Replies
3
Views
546
Paul Larson
P
Back
Top