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UPDATE PROBLEM - Plesk Updater

R

rafaelvidal

New Pleskian
Hi, I was trying to update my Plesk Panel installation and got the following error:
It seems the auto updater can't download the needed files necessary to this operation.

How to solve it?

OS: CentOS 5.7
Panel version: 10.3.1
Trying to update to version: 12.0.18


ERROR LOG
Code: 
Installation started in background
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* epel: mirror.23media.de
* openvz-kernel-rhel5: mirror.fastvps.ru
* openvz-utils: mirror.fastvps.ru
http://centos.alt.ru/repository/centos/5/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 403: Forbidden
Trying other mirror.
MYSQL_5_5_37-dist | 951 B 00:00 
MYSQL_5_5_37-dist/primary | 3.7 kB 00:00 
MYSQL_5_5_37-thirdparty | 951 B 00:00 
MYSQL_5_5_37-thirdparty/primary | 228 B 00:00 
PPB_12_0_18-dist | 951 B 00:00 
PPB_12_0_18-dist/primary | 1.5 kB 00:00 
PPB_12_0_18-thirdparty | 951 B 00:00 
PPB_12_0_18-thirdparty/primary | 228 B 00:00 
PSA_12_0_18-dist | 951 B 00:00 
PSA_12_0_18-dist/primary | 59 kB 00:00 
PSA_12_0_18-thirdparty | 951 B 00:00 
PSA_12_0_18-thirdparty/primary | 7.5 kB 00:00 
SITEBUILDER_12_0_5-dist | 951 B 00:00 
SITEBUILDER_12_0_5-dist/primary | 2.6 kB 00:00 
SITEBUILDER_12_0_5-thirdparty | 951 B 00:00 
SITEBUILDER_12_0_5-thirdparty/primary | 231 B 00:00 
http://centos.alt.ru/repository/centos/5/x86_64/repodata/filelists.xml.gz: [Errno 14] HTTP Error 403: Forbidden
Trying other mirror.
NoMoreMirrorsRepoError: failure: repodata/filelists.xml.gz from CentALT: [Errno 256] No more mirrors to try.
Error: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
 
Last edited:
Yes. Looks like problem with centos.alt.ru repository. Try to disable it.
 
I have disabled the centos.alt.ru repository and then could go a bit further.

Now I'm seeing this errors:

Code: 
Installation started in background
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* atomic: www7.atomicorp.com
* epel: mirror.23media.de
* openvz-kernel-rhel5: mirror.serverbeheren.nl
* openvz-utils: mirror.serverbeheren.nl
MYSQL_5_5_37-dist | 951 B 00:00 
MYSQL_5_5_37-thirdparty | 951 B 00:00 
PPB_12_0_18-dist | 951 B 00:00 
PPB_12_0_18-thirdparty 100% [===============] 0.0 B/s | 951 B --:-- ETA PPB_12_0_18-thirdparty | 951 B 00:01 
PSA_12_0_18-dist | 951 B 00:00 
PSA_12_0_18-thirdparty | 951 B 00:00 
SITEBUILDER_12_0_6-dist | 951 B 00:00 
SITEBUILDER_12_0_6-third 100% [===============] 0.0 B/s | 951 B --:-- ETA SITEBUILDER_12_0_6-thirdparty | 951 B 00:03 
atomic/filelists_db 75% [=========== ] 0.0 B/s | 824 kB --:-- ETA atomic/filelists_db | 1.1 MB 00:00 
epel/filelists_db 31% [====- ] 0.0 B/s | 1.8 MB --:-- ETA epel/filelists_db 64% [=========- ] 3.0 MB/s | 3.6 MB 00:00 ETA epel/filelists_db 98% [==============-] 3.2 MB/s | 5.5 MB 00:00 ETA epel/filelists_db | 5.6 MB 00:01 
updates/filelists_db | 198 kB 00:00 
php53-common-5.3.3-26.el5_11.x86_64 from updates has depsolving problems
--> php53-common conflicts with php-common
No package matched to remove
Attempt to remove 'php53-common' to resolve conflict has failed
Attempt to remove 'php-common' to resolve conflict has succeeded
php53-common-5.3.3-26.el5_11.x86_64 from updates has depsolving problems
--> php53-common conflicts with php-common
No package matched to remove
Attempt to remove 'php53-common' to resolve conflict has failed
Attempt to remove 'php-common' to resolve conflict has succeeded
php53-common-5.3.3-26.el5_11.x86_64 from updates has depsolving problems
--> php53-common conflicts with php-common
No package matched to remove
Attempt to remove 'php53-common' to resolve conflict has failed
Attempt to remove 'php-common' to resolve conflict has succeeded
php53-common-5.3.3-26.el5_11.x86_64 from updates has depsolving problems
--> php53-common conflicts with php-common
No package matched to remove
Attempt to remove 'php53-common' to resolve conflict has failed
Attempt to remove 'php-common' to resolve conflict has succeeded
php53-common-5.3.3-26.el5_11.x86_64 from updates has depsolving problems
--> php53-common conflicts with php-common
No package matched to remove
Attempt to remove 'php53-common' to resolve conflict has failed
Attempt to remove 'php-common' to resolve conflict has succeeded
php53-common-5.3.3-26.el5_11.x86_64 from updates has depsolving problems
--> php53-common conflicts with php-common
Exception: Failed to solve dependencies:
php53-common conflicts with php-common
Error: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
 
Mr. IgorG, I followed your link and disabled the atomic repository as stated on the solution provided.

Now, I have received some messages and errors.
I have highlighted in red what I found:

Code: 
Installation started in background
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* epel: mirror.23media.de
* openvz-kernel-rhel5: mirror.serverbeheren.nl
* openvz-utils: mirror.serverbeheren.nl
MYSQL_5_5_37-dist | 951 B 00:00
MYSQL_5_5_37-thirdparty | 951 B 00:00
PPB_12_0_18-dist | 951 B 00:00
PPB_12_0_18-thirdparty | 951 B 00:00
PSA_12_0_18-dist 100% [===============] 0.0 B/s | 951 B --:-- ETA PSA_12_0_18-dist | 951 B 00:01
PSA_12_0_18-thirdparty | 951 B 00:00
SITEBUILDER_12_0_6-dist | 951 B 00:00
SITEBUILDER_12_0_6-thirdparty | 951 B 00:00
Package mysql is obsoleted by mysql, trying to install mysql-5.5.37-14042516.x86_64 instead
Package mysql is obsoleted by mysql, trying to install mysql-5.5.37-14042516.x86_64 instead
Package mysql is obsoleted by mysql, trying to install mysql-5.5.37-14042516.x86_64 instead
+ perl-XML-Validator-Schema
+ psa-migration-manager
+ perl-Class-Inspector
+ drweb-common
+ drweb-updater
+ wpb-core
+ sw-libboost-filesystem1.54.0
+ zip
+ sw-libxml2
+ sw-libicu
+ psa-passwd
+ wpb-headers
...
...
...
+ sw-librrd
+ sw-libboost-date-time1.54.0
+ plesk-completion
+ psa-qmail
+ psa-fileserver
+ plesk-management-node
+ unixODBC
+ plesk-billing-plugins
+ perl-Net-IDN-Nameprep
+ psa-phpmyadmin
+ python26
+ plesk-aps-php-runtime
+ sw-libsqlite3-0
+ psa-courier-imap
+ plesk-mail-qc-driver
+ postgresql-server
+ sw-rsync
+ unixODBC-libs
+ psa
+ psa-imp
+ perl-Log-Log4perl
+ php53-mbstring
+ bash-completion
+ perl-Unicode-Stringprep
+ psa-mod_fcgid
+ perl-SOAP-Lite
+ perl-Params-Validate
+ sw-cp-server
+ psa-firewall
+ psa-proftpd
+ psa-migration-agents
+ plesk-courier-imap-driver
+ psa-libxml-proxy
+ psa-kronolith
+ perl-XML-Writer
+ php53
+ sw-tar
+ perl-XML-Dumper
+ plesk-web-hosting
+ psa-phppgadmin
+ mysql-libs
+ perl-FCGI
+ php53-imap
+ perl-Crypt-RandPasswd
+ psa-vpn
+ postgresql
+ psa-zendframework
+ psa-mod_sysenv
+ php5-ioncube-loader
+ SSHTerm
+ sw-libboost-thread1.54.0
+ wpb-designs-01
+ plesk-dns-bind-driver
+ wpb-designs-00
+ php53-pdo
+ perl-Sort-Versions
+ plesk-billing
+ plesk-l10n
+ perl-IO-stringy

Installing packages
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* epel: mirror.23media.de
* openvz-kernel-rhel5: mirror.serverbeheren.nl
* openvz-utils: mirror.serverbeheren.nl
pp12.0.18-bootstrapper-12 4% [- ] 0.0 B/s | 8.0 kB --:-- ETA pp12.0.18-bootstrapper-12 8% [= ] 1.9 kB/s | 16 kB 01:29 ETA pp12.0.18-bootstrapper-12.0.18-cos5.build1200140821.14.x | 189 kB 00:04
Running rpm_check_debug
Installing: pp12.0.18-bootstrapper-12.0.18-cos5.build1200140821.14.x86_64 [1/1]
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
sw-cp-serverd (pid 659973) is running...
Stopping psa... done
Stopping mail handlers tmpfs storage
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Cumulative upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
Stopping psa... done
Stopping mail handlers tmpfs storage
===> Plesk database was not upgraded completely. See installation log for details.
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* epel: mirror.23media.de
* openvz-kernel-rhel5: mirror.serverbeheren.nl
* openvz-utils: mirror.serverbeheren.nl
Package mysql is obsoleted by mysql, trying to install mysql-5.5.37-14042516.x86_64 instead
Package pp12.0.18-bootstrapper-12.0.18-cos5.build1200140821.14.x86_64 already installed and latest version
(1/158): plesk-mysql-5.5-14042516.x86_64.rpm | 1.3 kB 00:00
...
...
(158/158): wpb-headers (78%) 2% [ ] 0.0 B/s | 2.7 MB --:-- ETA (158/158): wpb-headers (78%) 4% [- ] 5.2 MB/s | 5.8 MB 00:24 | 132 MB 00:13
Running rpm_check_debug
Fatal error during packages installation: Test Transaction Errors: file /usr/lib64/php/modules/gd.so from install of php53-gd-5.3.3-26.el5_11.x86_64 conflicts with file from package php-gd-5.3.10-5.el5.art.x86_64
file /usr/bin/phar.phar from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/bin/php from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/bin/php-cgi from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/share/man/man1/php.1.gz from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/mysql.so from install of php53-mysql-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mysql-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/mysqli.so from install of php53-mysql-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mysql-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/pdo_mysql.so from install of php53-mysql-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mysql-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/dom.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/wddx.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/xmlreader.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/xmlwriter.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/xsl.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/mbstring.so from install of php53-mbstring-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mbstring-5.3.10-5.el5.art.x86_64
file /usr/lib64/httpd/modules/libphp5.so from install of php53-5.3.3-26.el5_11.x86_64 conflicts with file from package php-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/imap.so from install of php53-imap-5.3.3-26.el5_11.x86_64 conflicts with file from package php-imap-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/pdo.so from install of php53-pdo-5.3.3-26.el5_11.x86_64 conflicts with file from package php-pdo-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/pdo_sqlite.so from install of php53-pdo-5.3.3-26.el5_11.x86_64 conflicts with file from package php-pdo-5.3.10-5.el5.art.x86_64

YumTestTransactionError: Test Transaction Errors: file /usr/lib64/php/modules/gd.so from install of php53-gd-5.3.3-26.el5_11.x86_64 conflicts with file from package php-gd-5.3.10-5.el5.art.x86_64
file /usr/bin/phar.phar from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/bin/php from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/bin/php-cgi from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/share/man/man1/php.1.gz from install of php53-cli-5.3.3-26.el5_11.x86_64 conflicts with file from package php-cli-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/mysql.so from install of php53-mysql-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mysql-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/mysqli.so from install of php53-mysql-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mysql-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/pdo_mysql.so from install of php53-mysql-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mysql-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/dom.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/wddx.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/xmlreader.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/xmlwriter.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/xsl.so from install of php53-xml-5.3.3-26.el5_11.x86_64 conflicts with file from package php-xml-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/mbstring.so from install of php53-mbstring-5.3.3-26.el5_11.x86_64 conflicts with file from package php-mbstring-5.3.10-5.el5.art.x86_64
file /usr/lib64/httpd/modules/libphp5.so from install of php53-5.3.3-26.el5_11.x86_64 conflicts with file from package php-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/imap.so from install of php53-imap-5.3.3-26.el5_11.x86_64 conflicts with file from package php-imap-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/pdo.so from install of php53-pdo-5.3.3-26.el5_11.x86_64 conflicts with file from package php-pdo-5.3.10-5.el5.art.x86_64
file /usr/lib64/php/modules/pdo_sqlite.so from install of php53-pdo-5.3.3-26.el5_11.x86_64 conflicts with file from package php-pdo-5.3.10-5.el5.art.x86_64

Error: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

Indeed my software is inoperable.
 

Attachments

  • parallels-installation-log.txt
    47.8 KB · Views: 0
Last edited:
pleskpanel said:
@rafaelvidal, can you share how this was resolved?
Click to expand...
They applied a series of actions.
I cannot say what exactly was done.
I can share, yes. But I will need some time to organize all of the emails I received from them.

Anyway, the best to do is to contact the Plesk Support for assistance as they know the system better than anyone else.
 
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