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updater not works

P

plux

Guest
Hi,
Our Plesk have problems in backup management and we decide to update that, when I try to install Plesk shows me a error that I found solution for that in Knowledge Base (http://kb.swsoft.com/en/3543) after that.... Updater not shows any thing, it just shows me this error:

Error: Error! Failed to read product information from the file
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance..
(here is Screenshot: http://i29.tinypic.com/2gvmud4.png )


Any body knows how can I resolve this?
(I try to reverse wat I did, I mean restoring autoinstaller files but it not effects)
 
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