• The new Python extension is now available. It allows customers to deploy and manage WSGI-based Python applications on their websites directly from Plesk.
  • Debian 11 has reached its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.81 is the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

updater not works

P

plux

Guest
Hi,
Our Plesk have problems in backup management and we decide to update that, when I try to install Plesk shows me a error that I found solution for that in Knowledge Base (http://kb.swsoft.com/en/3543) after that.... Updater not shows any thing, it just shows me this error:

Error: Error! Failed to read product information from the file
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance..
(here is Screenshot: http://i29.tinypic.com/2gvmud4.png )


Any body knows how can I resolve this?
(I try to reverse wat I did, I mean restoring autoinstaller files but it not effects)
 
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