Upgrade from reseller license

[WaltDjr]

Hi,

I am currently using Plesk through a self-mananged server reseller. I would like to purchase a product add-on, SmarterMail, but the reseller doesn't offer it and when I try to buy it myself by typing in my Plesk license it says I have to go through my reseller to purchase add-ons. The reseller suggested buying Plesk on my own with the add-ons I want. I am looking into this option but just had some questions.

Can I do a in place upgrade? By this I mean, can I just install a new SWSoft Plesk 8.2 over my current reseller Plesk 8.1? If I install it with the new SmarterMail email/webmail server, will it know to upgrade my current MailEnable/Horde accounts? I already have 50+ domains on the server and I just really do not want to lose any of my clients emails but I don't want a lot of downtime either for the upgrade. I know I can't always get what I want but I want this to be as smooth of a transition as possible for my clients.

Any advice would be appreciated.

Thanks,
WaltD

 

[pdws]

In case you purchase a license from SWSoft directly - you just upload it: server > license management > upload - no downtime at all If you are the license owner you are free to add any add-ons to it, in case when it's owned by a reseller it may become a real pain in the neck.

To make sure that I haven't missed or mixed up something contact SWSoft directly. Use the link to email online store:
https://register.swsoft.com/support/online_sales/form.php/