• We value your experience with Plesk during 2025
    Plesk strives to perform even better in 2026. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2025.
    Please take this short survey:

    https://survey.webpros.com/

Upgrade to 10.3.1 Failure

G

GateTwelve

Guest
Previous version: 10.0.1
Upgrading to: 10.3.1
OS: RHEL5

I had massive upgrade problems earlier today, so after some bootstrapper repairs, I upgraded from 10.0.0 to 10.0.1. Everything went great. Then I tried to go to 10.3.1 using the autoinstaller. It threw many errors and warnings regarding magic_quotes_gpc, not being able to stop certain services, etc. Finally it errored out with: "ERROR while trying to extract maintenance.html from default skeleton". I am unable to connect to any of the web sites on this server.

The following is after the failed upgrade:

rpm -qi psa
Version: 10.3.1

select * from psa.misc where param='version';
010120

When going to Plesk Admin Login xxx.xxx.xxx.xxx:8443:
It redirects to my main domain, and outputs "ERROR: subst (handle=, tag=productCopyrights, autoload=): no such tag"

Thank you for any help. I'm getting kind of desperate.
 
For an update: after digging around, I was able to get the sites working again by running httpdmng --reconfigure-all, but I'm still unable to use the Plesk software.

When I try to access the Parallels software by going to xxx.xxx.xxx.xxx:8443, it redirects me to https://abcde.com:8443/login_up.php3, and still outputs:

ERROR: subst (handle=, tag=productCopyrights, autoload=): no such tag
 
Back
Top