Upgrade to Plesk 8.1.1 killed Plesk totally

[cosmicfantasia]

Hi,

I just used the gui installer from within Plesk to upgrade from 8,10 to 8.1.1.

I didn't get any emails saying that it started, finished or failed.

When I go to login to Plesk all I get is a blank white screen.

How sites on the server still work.

Any help would be much appreciated.

Thanks...

 

[RS_Jelle]

Have you tried already to restart Plesk (using SSH)?

/etc/init.d/psa restart

Most of the time this solves those kind of issues.

Plesk hasn't got that many to do with the sites on your server. Ofcourse it's the control panel, but they can keep running without it.

 

[cosmicfantasia]

Hi RS Jelle,

Yep, I tried that one. Still the same.

But when i did it the reply was:

/etc/init.d/psa restart
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
Syntax OK
/usr/local/psa/admin/bin/httpsdctl restart: httpd restarted

Is that normal? If so, any other ideas?

 

[cosmicfantasia]

Does anybody know what log can I look at to see where the install went pear shaped?

 

[DCoats]

/tmp/autoinstallerxxxxxxxxxxxxx.log

sounds like you need to go to swsoft.com and download the latest autoinstaller for your os and run it.

 

[Dmitry Frantsev]

Originally posted by cosmicfantasia
Does anybody know what log can I look at to see where the install went pear shaped?

Try to check following article on SWsoft website if you still got the blank page:

http://faq.swsoft.com/article_16_1605_en.html

Also make sure that correct Plesk packages are installed:

# rpm -qa psa
# cat PRODUCT_ROOT_D/version

If packages are messed up try to locate Plesk 8.1.1 base package on the server and re-install them with --force option.

 

[cosmicfantasia]

Thanks for everybodies comments. it snowed under today, but will get into it tomorrow and reply back with results.

Thanks again,
Cosmic...

 

[southwind]

did you fix your problem with PEAR.

I'm having the same problem.

turn your errors to see what your are getting.

I'm trying to use HTML_Template_IT,

and I get this:

Warning: require_once(HTML/Template/IT.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/domain/httpdocs/test/test.php on line 3

Fatal error: require_once() [function.require]: Failed opening required 'HTML/Template/IT.php' (include_path='.:/usr/share/pear') in /var/www/vhosts/domain/httpdocs/test/test.php on line 3

I think I fount the answer, look at the end of this post:
http://forum.swsoft.com/showthread.php?s=&threadid=6408

I'm trying to find the rout for:
vhosts/domain/conf/vhost.conf
on my server because on my version of Plesk is diferent.

I you find the answer let us know, and If I find anything else I will post it here.