Issue Upgrade to Plesk Onyx is failing

[Nesse]

Hi,

I'm trying to upgrade my plesk version 12.5.30 to the latest available (onyx) version but keep getting an error. I'm running plesk on windows server 2012. I've changed the password for that user with the mysql command prompt but the upgrade is still failing. Does someone knows how to fix this issue?

Plesk pre-upgrade checking...
FATAL_ERROR: [MYSQL ERROR] Given <password> is incorrect. Access denied for user 'plesk_usr'@'localhost' (using password: YES)

Best regards,

 

[UFHH01]

Hi Nesse,

I've changed the password for that user with the mysql command prompt

To change the "admin" password on windows based servers with Plesk, you should follow:

=> How to retrieve/change Plesk admin password on Windows​

 

[Nesse]

Thx @UFHH01,

I've tried your fix, but it didn't work. It seems it is accessing an other user => plesk_usr'@'localhost?

Best regards

 

[UFHH01]

Hi Nesse,

pls. inform us about ( possible ) changes you made, so that we are able to investigate your issue further. It could help as well to tell us step-by-step, how you tried to upgrade, beginning with your login over RCP, or over the Plesk Control Panel. In addition, pls. make sure to run the upgrade as root/admin and not as any additional administration user.

 

[Nesse]

This is where I get stuck:

2019-01-16 04:52:08][INFO] Installed Plesk version/build: 12.5.30 Windows 2008/2012 20160203.17...

[2019-01-16 04:52:08][INFO] STEP 0: Detect system configuration...
[2019-01-16 04:52:08][INFO] OS: Windows
[2019-01-16 04:52:08][INFO] Arch: x86_64

[2019-01-16 04:52:08][INFO] Validating the database password...
[2019-01-16 04:52:08][INFO] Result: OK

[2019-01-16 04:52:08][INFO] Pre-Upgrade analyzer version: 17.8.11.0...

[2019-01-16 04:52:08][INFO] STEP 1: Detecting if encrypted passwords are used...
[2019-01-16 04:52:08][FATAL_ERROR] [MYSQL ERROR] Unable to execute query. Error: No database selected