Upgraded to 7.53 via Updater - Blank Screen

[Bell Webs]

I used the updater in Plesk 7.5.2 to upgrade all packages available. Now, when I enter my login info, the only thing displayed is the top Plesk logo and copyright info. The rest of the page is blank.

The last 18 lines of the upgrade log read as follows:

Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'apache'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
group psacln already exists
/usr/local/psa/bin/chrootsh already registered as a login shell
Trying to start MySQL server... Starting MySQL: [ OK ]
done
Trying to establish test connection... connected
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.dump.gz
Database integrity check failed: duplicate values of (action_id, component) exist in table log_components

ERROR while trying to

Aborting...

Also, this is included in the email log that I received:

MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.dump.gz
Database integrity check failed: duplicate values of (action_id, component) exist in table log_components

ERROR while trying to
Check the error reason(see log file: /tmp/psa_7.5.3_FedoraCore_2_build75050506.13_upgrade.log), fix and try again

Aborting...

error: %pre(psa-7.5.3-fc2.build75050506.13) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping psa-7.5.3-fc2.build75050506.13
===> Updating /etc/psa/psa.conf...
===> Checking database
===> Updating /etc/psa/psa.conf...
===> Setting up file owners
===> Installing database
===> Registering module
===> Updating /etc/psa/psa.conf...
===> Checking database
===> Checking kernel support for iptables
===> Updating /etc/psa/psa.conf...
===> Setting up file owners
===> Installing database
===> Installing configuration files
===> Registering services
===> Registering module
===> Updating /etc/psa/psa.conf...
===> Checking database
===> Checking kernel support for TUN/TAP
===> Updating /etc/psa/psa.conf...
===> Setting up file owners
===> Installing database
===> Installing configuration files
===> Registering service
===> Registering module
===> Updating /etc/psa/psa.conf...
===> Checking database
===> Updating /etc/psa/psa.conf...
===> Setting up file owners
===> Installing database
===> Installing configuration files
===> Registering module
===> Reading /etc/tomcat4/tomcat4.conf ...
===> Updating /etc/psa/psa.conf...
===> Reading /etc/psa/psa.conf ...

----- end of output -----
===> Autoinstaller: stopped logging at Sat May 14 07:58:15 2005

***** end of log file *****

Any assistance on this would be really appreciated. More details can be provided, just ask. Thanks in advance.

 

[Bell Webs]

Update

I re-imaged my server with a fresh install of plesk 7.5.2, went to the updater and only selected the Plesk core update. Doing that, the update went through fine.

I then went back and updated everything else after the 7.5.3 upgrade. It went through without a hitch.

 

[elitedimension]

I'm having the same problem. I'd rather not reimage the whole server though. Anyone else have a solution for this or any ideas?

 

[dreamer]

I think there is a way to fix that.. I had the same issue, and my friend fixed it for me.
I could ask him how he did it..
but now I am also having a problem with the Migration Manager in 7.5.3 with these errors:

Up LevelUp Level
MigrationDeployer::getScountInfo failed: not exist file /usr/local/psa/PMM/var/scout-result.xml
0: /usr/local/psa/admin/plib/PMM/MigrationDeployer.php:58 psaerror(string "MigrationDeployer::getScountInfo failed: not exist file /usr/local/psa/PMM/var/scout-result.xml")
1: /usr/local/psa/admin/plib/PMM/MigrationUploadScout.php:431 migrationdeployer->getscoutinfo()
2: /usr/local/psa/admin/plib/PMM/MigrationUploadScout.php:484 migrationuploadscout->gethostfs()
3: /usr/local/psa/admin/plib/PMM/MigrationUploadScout.php:225 migrationuploadscout->gethostfslist()
4: /usr/local/psa/admin/plib/PMM/MigrationUploadScout.php:121 migrationuploadscout->iniformscountresult()
5: /usr/local/psa/admin/plib/PMM/MigrationCObject.php:40 migrationuploadscout->_make()
6: /usr/local/psa/admin/htdocs/server/PMM/index.php:11 migrationuploadscout->make()

If anybody has seen this and knows how to resolve.. I would appreciate the input.

Thank you

 

[elitedimension]

Got it fixed...credit goes to DigitalCrowd.

From this thread: http://forum.sw-soft.com/showthread.php?threadid=23873&highlight=Database+integrity+check+failed

Summary

1. In mysql:

delete from psa.log_components;

2. In /var/psa/PSA_7.5.3/rpm_FedoraCore_2/base (or similar directory)

rpm -Uvh *.rpm --force

I also did this in the /var/psa/...../opt directories also. Not sure if it was needed, but I wanted to ensure all the updates were installed.

 

[turner]

Could you provide a bit more of an "idiots guide" to solving this.

How does one get to mysql to delete the psa.log_components ? The only access I have to the server is via Plesk (which just gives me a blank screen) and via Putty.

 

[turner]

Ignore that - fixed it, thanks

 

[msteudel]

I'm getting the following error. I also included the contents of my base directory.

courier-imap-3.0.8-rh9.build75050506.13.i586.rpm          psa-hotfix-7.5.3-rh9.build75050509.16.i586.rpm
libidn-0.4.2-rh9.build75050506.13.i586.rpm                psa-imp-4.0.3-rh9.build75050506.13.noarch.rpm
Mambo-4.5.1-7506.noarch.rpm                               psa-key-7.5-rh9.build75050506.13.noarch.rpm
osCommerce-2.2ms2-7505.noarch.rpm                         psa-locale-base-en-US-7.5.3-rh9.build75050506.13.noarch.rpm
psa-7.5.3-rh9.build75050506.13.i586.rpm                   psa-logrotate-3.7-rh9.build75050506.13.i586.rpm
psa-api-cli-7.5.3-rh9.build75050512.15.noarch.rpm         psa-pre-keyupdate-7.5.3-rh9.build75050506.13.i586.rpm
psa-api-common-7.5.3-rh9.build75050512.15.noarch.rpm      psa-proftpd-1.2.10-rh9.build75050506.13.i586.rpm
psa-courier-imap-add-7.5.3-rh9.build75050506.13.i586.rpm  psa-proftpd-xinetd-1.2.10-rh9.build75050506.13.i586.rpm
psa-horde-3.0.4-rh9.build75050506.13.noarch.rpm           psa-qmail-1.03-rh9.build75050506.13.i586.rpm
[root@u15157682 base]# rpm -Uvh *.rpm --force
error: Failed dependencies:
        psa = 7.5.2 is needed by (installed) psa-bu-7.5.2-rh9.build75050128.10

 

[WebDork]

Originally posted by turner
Ignore that - fixed it, thanks

Can you tell me - same error

 

[WebDork]

Bumping in case someone can help.

I still have a blank plesk admin screen. Can login etc but nothing shows.

Error log:

START LOGGING: Sun Jun 26 11:54:46 IST 2005
Trying to stop MySQL server... Stopping MySQL: [FAILED]

WARNING!
During the stop found some small problems(see log file: /tmp/psa_7.5.3_RedHat_el3_build75050506.13_upgrade.log)

Continue...

mysqld (pid 19217) is running...
mysqld (pid 19217) is running...
mysqld (pid 19217) is running...
mysqld (pid 19217) is running...
mysqld (pid 19217) is running...

ERROR while trying to stop

Aborting..

 

[web-vision]

Having the same problem here an a RHEL3 box.

Any idea is welcome.

 

[Mnemonyss]

For RHEL3

Simply perform the same as above only change the 2nd action:

Summary

1. In mysql:

delete from psa.log_components;

2. In PSA_Install_Directory/base (or similar directory) (might be /root/psa/PSA_7.5.4/rpm_RedHat_el3/base/)

rpm -Uvh *.rpm --force


Tho this didn't fix the issue for me.
Still digging tho.

 

[WebDork]

I managed to fix the problem a while back by commenting out or changing a line. Cant remember what.

Do a search on my posts and you should be able to find it.