Upgrading from 11.0.9.0 to 11.5.30 #10

[Allentkw]

Hi all,

I have encountered an error while trying to upgrade Plesk 11.0.9.0 to 11.5.30 #10 using the Plesk Installer for the update.

It is a fresh server with Plesk 11.0.9.0 and Windows 2008 R2 Datacenter.

There seems to be an issue with updating the DrWeb component.

The following is the error message:

Package action: InstallMsiPackage, package: drweb, exec time: 4.898 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\dist-msi-Microsoft-2003-i386\drweb.msi', command-line='ADDLOCAL=ALL INSTALLDIR="C:\Parallels\Plesk\\DrWeb" DATADIR="C:\Parallels\Plesk\\DrWeb" ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R'
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\dist-msi-Microsoft-2003-i386\drweb.msi': Fatal error during installation. (Error code 1603)
Action '<install-msi-package command-line='ADDLOCAL=ALL INSTALLDIR=&quot;[PLESK_INSTALLDIR]\DrWeb&quot; DATADIR=&quot;[PLESK_DATADIR]\DrWeb&quot; ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R' />' failed with error 1603(0x00000643)
Execute C:\ParallelsInstaller\send-error-report.exe install
Execute C:\ParallelsInstaller\send-error-report.exe install
Error: The installation of the package 'drweb' failed with code 1603. (upgrade: upgrading Parallels Premium Antivirus...)
Not all packages were installed.
Please, contact product technical support.

 

[IgorG]

Error code 1603 is very general error message when you try to install a Windows Installer package. We need more details for suggesting something useful. So, try to troubleshoot it with help of this article at least - http://www.msigeek.com/715/how-to-troubleshoot-the-error-1603-fatal-error-during-installation