Issue Upgrading From 11.5.30 to 12.5.30

[S.ImanG]

Hello,

I want to upgrade Plesk 11.5.30 to 12.5.30 the server's OS is windows 2008 and after failing I cannot login to the panel.
I decided to install new server and transfer the domains and data to the new server But I cannot use migration tools and I cannot even run backup utility from CLI.

My Plesk 11 license expire in few days and I don't know what should I do.

Login page error:
ERROR: Call to undefined function psasem_lock() (Semaphore.php:18)

Backup error:

Failed to parse response. Reason: XML error at line 1 column 1. Error message: Not well-formed (invalid token) Process output: The system cannot find the file specified. (Error code 2) at RegQueryValueEx valueName=SHORT_PRODUCT_ROOT_D
at (registry::get line 157)
at Pipe channel(vpipechannel:: onConnected line 120)


D:\Program Files (x86)\Parallels\Plesk\bin>pleskbackup --server -z -v
Failed to parse response. Reason: XML error at line 1 column 1. Error message: Not well-formed (invalid token) Process output: The system cannot find the file specified. (Error code 2) at RegQueryValueEx valueName=SHORT_PRODUCT_ROOT_D
at (registry::get line 157)
at Pipe channel(vpipechannel:: onConnected line 120)

Migration debug log:

=|2016-09-13_05:55:43,690|D|MT|parallels|||Traceback (most recent call last):
=|2016-09-13_05:55:43,690|D|MT|parallels||| File "C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\cli\common_cli.py", line 49, in run
=|2016-09-13_05:55:43,690|D|MT|parallels||| options.method(migration.action_runner)
=|2016-09-13_05:55:43,690|D|MT|parallels||| File "C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\cli\migration_cli.py", line 262, in <lambda>
=|2016-09-13_05:55:43,690|D|MT|parallels||| lambda runner: runner.run_entry_point('generate-migration-list'),
=|2016-09-13_05:55:43,690|D|MT|parallels||| File "C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\workflow\runner\base.py", line 57, in run_entry_point
=|2016-09-13_05:55:43,690|D|MT|parallels||| self.run(entry_point)
=|2016-09-13_05:55:43,690|D|MT|parallels||| File "C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\workflow\runner\by_subscription.py", line 62, in run
=|2016-09-13_05:55:43,690|D|MT|parallels||| self._run_common_actions_tree(actions_tree)
=|2016-09-13_05:55:43,690|D|MT|parallels||| File "C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\workflow\runner\by_subscription.py", line 95, in _run_common_actions_tree
=|2016-09-13_05:55:43,690|D|MT|parallels||| self._run_common_action_plain(action, action_path)
=|2016-09-13_05:55:43,690|D|MT|parallels||| File "C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\workflow\runner\by_subscription.py", line 137, in _run_common_action_plain
=|2016-09-13_05:55:43,690|D|MT|parallels||| raise MigrationError(full_failure_message)
=|2016-09-13_05:55:43,690|D|MT|parallels|||MigrationError: Failed to generate migration list file
=|2016-09-13_05:55:43,690|D|MT|parallels|||Cause: no element found: line 1, column 0
=|2016-09-13_05:55:43,690|D|MT|parallels|||That is a critical error, migration was stopped.
+|2016-09-13_05:55:43,690|E|MT|parallels|||Failed to generate migration list file
=|2016-09-13_05:55:43,690|E|MT|parallels|||Cause: no element found: line 1, column 0
=|2016-09-13_05:55:43,690|E|MT|parallels|||That is a critical error, migration was stopped.

 

[IgorG]

I would suggest you contact Plesk Support Team for fixing this broken Plesk directly on your server.