Question UTF-8 compliance of Plesk interface

[oana.bota]

Server operating system version

AlmaLinux 8.6 (Sky Tiger), Debian GNU/Linux 11 (bullseye)

Plesk version and microupdate number

Plesk Obsidian Web Host Edition Version 18.0.45

Hi!

We’re testing the UTF-8 compliance of Plesk interface in the following two environment configurations:

Web Server version	OS​	Email Server	Database
nginx 1.20.2	AlmaLinux 8.6 (Sky Tiger)	Postfix 3.5.14	MySQL 15.1 Distrib 10.3.32-MariaDB, for Linux (x86_64) using readline 5.1
Apache 2.4.54	Debian GNU/Linux 11 (bullseye)	Postfix 3.5.13	MySQL 15.1 Distrib 10.5.15-MariaDB, for debian-linux-gnu (x86_64) using EditLine wrapper PostgreSQL 13.7

I mention that we performed the necessary steps so that the web server, DB and Email support UTF-8.

We have tested using a set of native scripts. These are the scripts / languages we tested: Arabic, Cyrillic – Bulgarian, Devanagari – Hindi, Greek, Hangul – Korean, Malayalam, Telugu, Thai, Simplified Chinese, Traditional Chinese, Latin- French.

Passed Tests

We have been able to create Domain Names in these scripts, store and extract data in the above native scripts and publish websites in these scripts.

Failed Tests

We have not been able to create Plesk accounts with credentials in the selected native scripts, DB user accounts with credentials in native scripts, nor email addresses in these scripts.

Are we missing some additional step or is there a workaround that allows us to:

• Create Plesk users using credentials (username, password) and External email address (mandatory field when creating a Plesk account).
• Create DB user accounts using credentials in native scripts
• Create email addresses in native scripts.

Thanks in advance for your support!

Oana

 

[oana.bota]

Hi!

We’re testing the UTF-8 compliance of Plesk interface in the following two environment configurations:

Web Server version	OS​	Email Server	Database
nginx 1.20.2	AlmaLinux 8.6 (Sky Tiger)	Postfix 3.5.14	MySQL 15.1 Distrib 10.3.32-MariaDB, for Linux (x86_64) using readline 5.1
Apache 2.4.54	Debian GNU/Linux 11 (bullseye)	Postfix 3.5.13	MySQL 15.1 Distrib 10.5.15-MariaDB, for debian-linux-gnu (x86_64) using EditLine wrapper PostgreSQL 13.7

I mention that we performed the necessary steps so that the web server, DB and Email support UTF-8.

We have tested using a set of native scripts. These are the scripts / languages we tested: Arabic, Cyrillic – Bulgarian, Devanagari – Hindi, Greek, Hangul – Korean, Malayalam, Telugu, Thai, Simplified Chinese, Traditional Chinese, Latin- French.

Passed Tests

We have been able to create Domain Names in these scripts, store and extract data in the above native scripts and publish websites in these scripts.

Failed Tests

We have not been able to create Plesk accounts with credentials in the selected native scripts, DB user accounts with credentials in native scripts, nor email addresses in these scripts.

Are we missing some additional step or is there a workaround that allows us to:

• Create Plesk users using credentials (username, password) and External email address (mandatory field when creating a Plesk account).
• Create DB user accounts using credentials in native scripts
• Create email addresses in native scripts.

Thanks in advance for your support!

Oana

any feedback on this?

 

[Maarten]

Could you please submit the report via the link below? Thanks!

Reports

Please, click Post New Thread button and fill the form if you really believe you discovered a new bug and need to report it to the Plesk developers. It does allow us to handle and resolve your requests much more efficiently. Please be careful and do not submit any found problem with this...

talk.plesk.com

 

[oana.bota]

Hi,

I submitted two reports related to this question and they were both removed due to being duplicates. Links to submitted reports are:

Plesk Forum

Plesk community discussion forums

talk.plesk.com

Plesk Forum

Plesk community discussion forums

talk.plesk.com

We assessed the Universal Acceptance readiness of Plesk and now we are creating the assessment report in which we need to include issues/reports submitted (by us or by other people) that are relevant to our findings.

We would highly appreciate if you provide us with the links of the reports that were accepted by the Plesk Team regarding the two dupliacted reports mentioned above.

Kind regards,
Oana

 

[oana.bota]

Hi,

I submitted two reports related to this question and they were both removed due to being duplicates. Links to submitted reports are:

Plesk Forum

Plesk community discussion forums

talk.plesk.com

Plesk Forum

Plesk community discussion forums

talk.plesk.com

We assessed the Universal Acceptance readiness of Plesk and now we are creating the assessment report in which we need to include issues/reports submitted (by us or by other people) that are relevant to our findings.

We would highly appreciate if you provide us with the links of the reports that were accepted by the Plesk Team regarding the two dupliacted reports mentioned above.

Kind regards,
Oana

Links to submitted reports are:
.../threads/creation-of-utf-8-email-accounts-fails.365649/
.../threads/creation-of-db-user-accounts-with-utf-8-credentials-fails.365651/