1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Version mis-match

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by motowebmaster, Jun 27, 2010.

  1. motowebmaster

    motowebmaster New Pleskian

    22
    23%
    Joined:
    Nov 16, 2004
    Messages:
    7
    Likes Received:
    0
    I upgraded from 9.3 to 9.5.2, through several attempts.

    After doing it once through the GUI, Plesk crashed, so I did it at the command line through the autoinstaller. After running the autoinstaller twice, and dealing with my hosting company regarding the license key issue, and applying the patch for the ftp repository backup file size problem - I'm left with a version mismatch problem.

    When I go to Plesk, it still says 9.3.0 in the web browser interface and on the home page.

    When I go to the updates section, or run the autoinstaller, the end result is that I'm already upgraded to 9.5.2. My hosting provider provided a 9.5.2 license key and it works.

    Earlier today, I noticed that the 9.3x psa rpm was still on the server - so I removed it and ran the autoinstaller again. Although there was some activity, the end result is the same.

    I'm using the atomic turtle repos on CentOS x64 (reset that as well). Email has been a bit sparse today, but it does work. My sites appear to be working as well.

    The only thing that I've found to be out of place on the server is a file called "version", located in the psa directory, that contains:

    9.3.0 CentOS 5 xxxxxxxx.xx -- replaced the numbers with x

    Could this be the cause of my issue?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
    Looks like that you have uncompleted correctly upgrade there. For fixing this problem I strongly recommend you contact support team because it is not trivial task and deep investigation directly on your server is required.
     
  3. motowebmaster

    motowebmaster New Pleskian

    22
    23%
    Joined:
    Nov 16, 2004
    Messages:
    7
    Likes Received:
    0
    The Plesk License is provided through my hosting provider, but they refuse to engage and help resolve this issue.

    Is there an option where I can contact Plesk Support, even though I'm not a direct customer.
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
  5. motowebmaster

    motowebmaster New Pleskian

    22
    23%
    Joined:
    Nov 16, 2004
    Messages:
    7
    Likes Received:
    0
    I've submitted a support request. The "customer" is actually the hosting provider, but hopefully your team will assist me.
     
  6. motowebmaster

    motowebmaster New Pleskian

    22
    23%
    Joined:
    Nov 16, 2004
    Messages:
    7
    Likes Received:
    0
    My hosting provider now changed their response and offerred to open a ticket as well, but they want me to open up my firewall and security rules so that the entire world can access the admin panel. Is there not a particular network or IP address that Parallels Support will be coming from?
     
  7. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,576
    Likes Received:
    1,244
    Location:
    Novosibirsk, Russia
    Support team will provide you SPF form and all security related information regarding access to your server.
     
Loading...