Warning: Unable to continue subscription transfer

[Chris1]

I am trying to transfer a subscription from one customer to another but comes with the error:

Warning: Unable to continue subscription transfer: this subscription requires more resources than can be provided by the new owner's provider.

I tried the following:
~# /usr/local/psa/bin/domain --update %domain.tld% -publish-sb-site false

as per http://kb.odin.com/en/119329 but this didn't help.

What else could be causing this problem?

 

[IgorG]

Have you checked this article too? http://kb.odin.com/en/111712

 

[Chris1]

Have you checked this article too? http://kb.odin.com/en/111712

Hi IgorG,

Running that query returned:

Empty set (0.00 sec)

In this case we're not transferring the subscription to a reseller but just to a standard "Customer" account.

The customer we are wanting to transfer the subscription to is a brand new account.

Any other ideas?

 

[IgorG]

Contact Odin Support Team. Looks like there is some database inconsistency.