Issue ImunifyAV Free Version – Unable to Run Manual Scan

[WebHostingAce]

Server operating system version

AlmaLinux 8.10 (Cerulean Leopard)

Plesk version and microupdate number

Plesk Obsidian 18.0.77 Update #2 Web Host Edition

Hi,

I’m currently unable to manually scan a user on the system.

When I go to:
Imunify > Users > (select user) > Start Scan,

the scan gets stuck under the Scan section with the message:
"User's scan status: preparing file list", and it remains in this state for days without progressing.

The subscription I’m trying to scan contains approximately 300,000 files.

I would like to know:

• Does ImunifyAV Free have any limitations on the number of files that can be scanned manually?
• Is this expected behavior for accounts with a large number of files?

This issue is occurring across multiple servers where subscriptions have a large volume of files.

Thank you.

 

[WebHostingAce]

Please mark this as resolved.

It turned out to be a file count issue - there were approximately 51 million files on the server.