Well. I will try to show and teach everyone, including experts, how report template should be filled correctly. I hope, further all will do so if they wants to receive fast and effective help from Parallels staff.
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PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk 10.3.1, Centos 6 x86_64, Ubuntu 10.04
PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Watchdog insists courier IMAP is not running, but it is.
ACTUAL RESULT
Currently watchdog can't get correct status of Courier-IMAP
EXPECTED RESULT
Watchdog should say courier IMAP is normal
ANY ADDITIONAL INFORMATION
In /usr/local/psa/var/modules/watchdog/log/monit.log:
[EST Sep 19 14:52:36] Collector: communication failure -- aborting message
[EST Sep 19 14:52:36] 'courier_imap' trying to restart
[EST Sep 19 14:52:36] 'courier_imap' stop: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 14:52:37] 'courier_imap' start: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 14:52:37] 'courier_imap' failed, cannot open a connection to INET[localhost:143]
[EST Sep 19 14:52:37] Collector: communication failure -- aborting message
[EST Sep 19 14:52:37] 'courier_imap' trying to restart
[EST Sep 19 14:57:39] 'courier_imap' failed protocol test [IMAP] at INET[localhost:993].
[EST Sep 19 14:57:39] 'courier_imap' trying to restart
[EST Sep 19 14:57:39] 'courier_imap' stop: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 14:57:40] 'courier_imap' start: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 14:57:40] 'courier_imap' failed, cannot open a connection to INET[localhost:143]
[EST Sep 19 14:57:40] 'courier_imap' trying to restart
[EST Sep 19 15:02:43] 'courier_imap' failed protocol test [IMAP] at INET[localhost:993].
[EST Sep 19 15:02:43] 'courier_imap' trying to restart
[EST Sep 19 15:02:43] 'courier_imap' stop: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 15:02:44] 'courier_imap' start: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 15:02:44] 'courier_imap' failed, cannot open a connection to INET[localhost:143]
[EST Sep 19 15:02:44] 'courier_imap' trying to restart
[EST Sep 19 15:07:46] 'courier_imap' failed protocol test [IMAP] at INET[localhost:993].
[EST Sep 19 15:07:46] 'courier_imap' trying to restart
[EST Sep 19 15:07:46] 'courier_imap' stop: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 15:07:47] 'courier_imap' start: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 15:07:47] 'courier_imap' failed, cannot open a connection to INET[localhost:143]
[EST Sep 19 15:07:47] 'courier_imap' trying to restart
[EST Sep 19 15:12:50] 'courier_imap' failed protocol test [IMAP] at INET[localhost:993].
[EST Sep 19 15:12:50] 'courier_imap' trying to restart
[EST Sep 19 15:12:50] 'courier_imap' stop: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 15:12:51] 'courier_imap' start: /usr/local/psa/admin/bin/mailmng
[EST Sep 19 15:12:51] 'courier_imap' failed, cannot open a connection to INET[localhost:143]
[EST Sep 19 15:12:51] 'courier_imap' trying to restart
[EST Sep 19 15:17:54] 'courier_imap' service timed out and will not be checked anymore
[EST Sep 19 15:17:54] Collector: communication failure -- aborting message
Also:
[root@server init.d]# /etc/init.d/courier-imap status
couriertcpd (pid 23697 23688 23680 23670) is running...
[root@server init.d]# /etc/init.d/courier-imap restart
Stopping Courier-IMAP server:
Stopping imap [ OK ]
Stopping imap-ssl [ OK ]
Stopping pop3 [ OK ]
Stopping pop3-ssl [ OK ]
Starting Courier-IMAP server:
Starting imapd [ OK ]
Starting imap-ssl [ OK ]
Starting pop3 [ OK ]
Starting pop3-ssl [ OK ]
Connection to port 143 from localhost is OK:
[root@server ~]# telnet localhost 143
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA AUTH=CRAM-MD5 AUTH=PLAIN IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2004 Double Precision, Inc. See COPYING for distribution information.
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Now I will forward
my report to developers for investigation and will keep this thread updated with results.
Thank you.