Web Presence Builder, Trial Licenses and you.

[PubNIX]

Hi,

We've looking to upgrade our SiteBuilder platform to Web Presence. So we requested a trial license which we received a few hours ago.

But we keep getting:

"Error: Cannot activate license key: The key is expired and can not be updated"

Server: CentOS 6.4, selinux off, time in sync, internet access, the server can communicate with ka.parallels.com, IPv6 on or off.

Is it simply having to wait a day? Or there is some lag for our trial license to get to ka.*?

Thank you for your time.

 

[IgorG]

If I correctly understood you have already correctly upgraded from SB Web Presence Builder? And you have requested trial license here - http://www.parallels.com/products/web-presence-builder/getting-started/ ?

 

[PubNIX]

If I correctly understood you have already correctly upgraded from SB Web Presence Builder? And you have requested trial license here - http://www.parallels.com/products/web-presence-builder/getting-started/ ?

Hi,

We are planning to upgrade.

To do so:

. We requested a trial license and received it by email yesterday;

Web Presence Builder for Parallels Automation, cPanel or Standalone Deployments (Lease) 30-day trial license:
Expiration date (GMT): Aug 22, 2013

. Created a new virtual machine running CentOS;
. Installed the software as per the instruction at;

http://www.parallels.com/products/web-presence-builder/documentation/

. When to https://sitebuilder.<server>/License;
. Log in using the admin/<pwd>;
. Click on [Activation Code];
. Enter it: A00Q00-______-______-______-GQWF68

And still get:

Error: Cannot activate license key: The key is expired and can not be updated

Looks like I'll have to actually talk to a sales rep

 

[PubNIX]

Finally it had to do with the initial email.

Sales Support provided us, quite quickly I may add, with a new one.