Issue web socket error - missing /var/run/plesk-web-socket/ws.sock

[MaurizioP]

I have hundreds of this error on /var/log/sw-cp-server/error_log;

2020/02/07 12:37:18 [crit] 2957#0: *80 connect() to unix:/var/run/plesk-web-socket/ws.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET /ws HTTP/1.1", upstream: "http://unix:/var/run/plesk-web-socket/ws.sock:/", host: "myserver.com:8443"

where myserver.com:8443 is my main domain that I use to access the plesk panel and xxx.xxx.xxx.xxx is my client IP.

The folder /var/run/plesk-web-socket is empty.

The server is with CentOS 6.10 and Plesk Obsidian 18.0.24.

Thanks
Maurizio

 

[MaurizioP]

Anyone can help? Thanks.

 

[MaurizioP]

Up!

 

[sebgonzes]

Try to recreate it with correct owner :

touch /var/run/plesk-web-socket/ws.sock
chown -R psaadm: psaadm /var/run/plesk-web-socket/

 

[MaurizioP]

Try to recreate it with correct owner :

touch /var/run/plesk-web-socket/ws.sock
chown -R psaadm: psaadm /var/run/plesk-web-socket/

Thank you for the answer, I've created the ws.sock file, but then I got this error:
[crit] 3021#0: *4977 connect() to unix:/var/run/plesk-web-socket/ws.sock failed (13: Permission denied) while connecting to ustream, client: xxx.xxx.xxx.xxx , server: , request: "GET /ws HTTP/1.1", upstream: "http://unix:/var/run/plesk-web-socket/ws.sock:/", host: "myserver.com:8443"

Then, after a server reboot the ws.sock file has been deleted, and I got again the same error:
[crit] 3027#0: *211 connect() to unix:/var/run/plesk-web-socket/ws.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET /ws HTTP/1.1", upstream: "http://unix:/var/run/plesk-web-socket/ws.sock:/", host: "myserver.com:8443"

Thank you.

 

[sebgonzes]

You have correctly put psaadm owner/group to /var/run/plesk-web-socket directory?

 

[MaurizioP]

You have correctly put psaadm owner/group to /var/run/plesk-web-socket directory?

Yes:

[root@ns plesk-web-socket]# ls -l
total 0
-rw-r--r-- 1 psaadm psaadm 0 Feb 20 11:01 ws.sock

and the error is:
connect() to unix:/var/run/plesk-web-socket/ws.sock failed (13: Permission denied) while connecting to ustream, client: xxx.xxx.xxx.xxx , server: , request: "GET /ws HTTP/1.1", upstream: "http://unix:/var/run/plesk-web-socket/ws.sock:/", host: "myserver.com:8443"

If I chmod to 777 the ws.sock file, the error become:

[error] 3027#0: *17261 connect() to unix:/var/run/plesk-web-socket/ws.sock failed (111: Connection refused) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET /ws HTTP/1.1", upstream: "http://unix:/var/run/plesk-web-socket/ws.sock:/", host: "myserver.com:8443"

If I reboot the server, the file is deleted again, and I got the first error:
connect() to unix:/var/run/plesk-web-socket/ws.sock failed (2: No such file or directory) while connecting to upstream, client: xxx.xxx.xxx.xxx, server: , request: "GET /ws HTTP/1.1", upstream: "http://unix:/var/run/plesk-web-socket/ws.sock:/", host: "myserver.com:8443"

Thanks

 

[sebgonzes]

an plesk repair all solve something?

 

[sebgonzes]

your selinux is disabled? your firewall have no rules?

 

[MaurizioP]

your selinux is disabled? your firewall have no rules?

SELinux is disabled and "plesk repair all" hasn't solved this issue.

 

[sebgonzes]

The last doubt, you have also no iptables rules apply on your system?

 

[MaurizioP]

The last doubt, you have also no iptables rules apply on your system?

I manage iptables with Plesk Panel (xxx.xxx.xxx.xxx. yyy.yyy.yyy.yyy, zzz.zzz.zzz.zzz are my office and home IPs):

FTPS Server	Allow incoming from all on port 55536-55567/tcp
Customer & Business Manager payment gateways	Allow incoming from all
Single Sign-On	Allow incoming from all
Plesk Installer	Allow incoming from all
Plesk administrative interface	Allow incoming from all
WWW server	Allow incoming from all
FTP server	Allow incoming from all
SSH (secure shell) server	Allow incoming from xxx.xxx.xxx.xxx. yyy.yyy.yyy.yyy, zzz.zzz.zzz.zzz
SMTP (submission port) server	Allow incoming from all
SMTP (mail sending) server	Allow incoming from all
POP3 (mail retrieval) server	Allow incoming from all
IMAP (mail retrieval) server	Allow incoming from all
Mail password change service	Allow incoming from all
MySQL server	Allow incoming from all
PostgreSQL server	Deny incoming from all
Samba (file sharing in Windows networks)	Allow incoming from all
Domain name server	Allow incoming from all
IPv6 Neighbor Discovery	Allow incoming from all
Ping service	Allow incoming from all
System policy for incoming traffic	Deny all other incoming traffic
System policy for outgoing traffic	Allow all other outgoing traffic
System policy for forwarding of traffic	Deny forwarding of all other traffic

 

[sebgonzes]

I recommend you firstly to disable it at all for now... Try to disabled it.

 

[MaurizioP]

I recommend you firstly to disable it at all for now... Try to disabled it.

I got the same error with firewall disabled.

 

[MaurizioP]

I forgot to specify that the errors starts when I log into the Plesk Panel, once I'm disconnected the errors in the log file stops.

 

[sebgonzes]

I forgot to specify that the errors starts when I log into the Plesk Panel, once I'm disconnected the errors in the log file stops.

At this point, perhaps the better option is to check the error with plesk team with an ticket, I am sorry but have no more ideas about problem... :-/

 

[SvenK]

Hello,

I have the same problem. Is there a SOLUTION?

 

[Martin Dias]

@SvenK check the service:
# service plesk-web-socket status

Also, what is your OS and exact Plesk version?
# plesk -v

 

[SvenK]

plesk-web-socket dead, but subsystem locked

What does that tell me?


CENTOS 6.10

Plesk Obsidian
Version 18.0.28 Update #3,

 

[Martin Dias]

does a service resstart work? if not provide me the exact error there