Issue web traffic and disk usage showing 0 in plesk

[netedge]

We have follow this kb and executes commands but its not updating.

http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.0-win-cli/index.htm?fileName=44810.htm

disk usage and web traffic showing 0 in plesk dashboard kindly find the attach screen shot.

Kindly guide us how to resolve issue and what command we have to run.

We are using plesk 12.0.18 with windows server 2012.

We are looking forward for your reply.

Thanks

 

[UFHH01]

Hi netedge,

first, pls. be informed, that each Plesk version has it's own documentation. If you are looking for the Windows 12.0 Command-line documentation, you would look at:

Reference for Command-Line Utilities, Plesk 12.0 for Windows​

If you followed the guide, pls. make sure to investigate your Event Viewer for possible issues/failures/problems and post corresponding entries if you need help. Pls. be informed, that the string "--verbose" might help with more informations to the report :

statistics.exe --all --process-domains=YOUR_DOMAIN.COM --verbose
statistics.exe --disk-usage --process-domains=YOUR_DOMAIN.COM --verbose

Additional information:

Plesk for Windows services logs and configuration files ( KB - article: 111 289 )​

 

[netedge]

Hello UFHH01,

We have tried above solution and its work for some of the domains.
some domains still showing 0 traffic usage so any suggestion
We will look forward for your reply.

Thanks

 

[UFHH01]

Hi netedge,

sorry, but without investigating log and/or Event viewer messages, I can't give you further help, because this would only be guessing and digging in the dark.

 

[netedge]

Hi UFHH01,

We have checked Event viewer messages but we have not find any relevant log messages.
Can you please guide us where we can find it so we can provide you the details.

Thanks

 

[UFHH01]

Hi netedge,

you could find possible messages from the Event Viewer at: Application and Service logs > Plesk

or at the domain - specific log - files: %plesk_vhosts%\<domain>\logs\W3SVC<SITE ID>